Senior Manager - FM Consumer Services

Job description / Role

Transguard is currently seeking a Senior Manager-FM Consumer Services.

As Senior Manager - FM Consumer Services, you will be managing a team of individuals responsible for revenue delivery and operational excellence across the assigned customer account portfolio. In this role, your responsibilities include the following:

• Ensuring that the customer accounts are delivering to budgeted targets, revenue and gross contributions, contributing to the department P&L.
• Ensuring that the customer accounts are accurately forecasted and that budget is accurately captured, reported and delivered.
• Managing commercial contracts with existing clients, monitor Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish and monitor Key Performance Indicators (KPIs) for the portfolio of contracts.
• Monitoring the financial performance of the account portfolio, contract profitability and control on spend, resource allocation and budget management.
• Ensuring all mobilisations, demobilisations and daily operations are executed to plan, completed within the agreed time frames and all KPIs are met.
• Managing the key contacts and relationship within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
• Ensuring effective debtor management across the Account Portfolio, ensure risk profiles are fully secured with all clients and decisive actions are taken where necessary to protect the business.
• Continuous improvement of internal processes and provide efficient solutions
• Monitor and review teams performance and support all management team activities in line with Transguard’s Vision and Values, delivering specific and measurable aims, goals and targets for all team colleagues.

Requirements

The ideal candidate will have the following skills and experience:

• Expert Microsoft Excel skills, strategic planning and performance management.
• You will also lead by example and posses strong interpersonal skills.

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.