Job closed
Ref: OP004-10
Job description / Role
Our client is a leading Telecommunications organisation who are now looking to hire a Senior Manager of Retail Customer Experience. The role will entail Identifying areas of opportunity and growth in customer experience in the retail environment, develop strategies to deliver an optimal customer experience in retail and franchise stores and developing guidelines for to ensure consistent customer experience across all retail and franchise stores.
- Develops Retail Sales Channel customer experience and satisfaction strategy in coordination with related stakeholders
- Interprets and implements change in the Retail Channels Experience Section providing guidance and support, necessary for continuous improvement
- Participates in the development and implementation of the customer Journey inside the Retail Department in line with the corporate objectives
- Defines and develops Retail channels customer experience KPIs and service levels
- Develops and improves customer-facing processes to positively impact customer experience across Retail & franchise channel
- Contributes to the development of customer experience programs related to sales channels
- Analyzes customer experience and satisfaction data and recommends course of action
Requirements
- Bachelor Degree in Business, Retail, Sales & Marketing with 7 to 10 years’ experience in Retail
- A proven track record in within a Retail Telecommunications background specifically within customer experience
If this position is of some interest please apply within! Please note that my client is open to relocating candidates from the European region.
About the Company
MCG Associates is a leading international executive search & recruitment company specialising in the communications industry. We connect many of the world’s most innovative and respected organizations with top talent across entire career lifecycle - from exceptional graduates to top-ranking business leaders. Facilitating our clients’ needs across Account Handling, Creative Design, New Business, Planning, Project Management, Production and Marketing disciplines.