Senior Portfolio Officer

Job description / Role

Job Purpose: To support the Head of Products and Product Managers in achieving the portfolio growth objectives. Responsible for reducing pre-mature customer attrition by offering appropriate offers pertaining to retention & cross-sell, after obtaining due approvals from Product Managers and/or Head of Products.

Duties and Responsibilities:
- Drive portfolio growth by identifying attrition reasons by engaging and retaining customers directly or through the network of personal bankers/ retention staff/ telesales/ call centre agents, as the case may be.
- Recommending retention packages for management approvals. Packages would be generic or specific.
- Propose and execute an efficient retention process, after carefully evaluating gaps and understanding dependencies both internal and external.
- Identifying gaps in portfolio growth opportunities; and suggesting solutions and packages for bridging the gaps.
- Reviews current retention propositions against market competitors and proposing recommendations for improvement.
- Lead a team of retention staff who would be customer facing. Team size is dependent on volumes.
- Drive retail portfolio growth and retention strategies across all channels of direct sales, branches, alternate channels, bank-at-work, etc.
- Support the increase size of retail portfolio base through delivery of enhanced propositions which grow the portfolio and reduce attrition.
- Support the Product Manager in interfacing with Sales, Ops, CCRD, IT, Marketing & other departments for rollout of product enhancements, policy changes, training of sales teams, documentation and planned campaigns.
- Carry out monthly market intelligence on an ongoing basis throughout the year.
- Work with Business Performance team for provision of timely, meaningful MIS from which recommendations for product improvement and enhancement can be made.
- Support Head of Products in preparation of the annual business plans for retail products.
- Job holder will carry financial and non-financial deliverables.
- Perform any other duties or responsibilities that are consistent with the role as assigned by management.

Requirements

- Bachelor Degree in Business Administration or any relevant field
- Minimum 4 years experience in similar positions

Other Skills Required for the Job:
- Analytical - Excellent Analytical skills and attention to Details.
- Product & Portfolio Management - Playing a very important role in development of product portfolio growth and retention plans and policies; Coordinate projects; Communicates changes and progress; Completes projects on time and budget; Supports project team activities.
- Communication Skills - Strong verbal and written communication skills.

Proficiency in English - written and spoken
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s effort to succeed.
- Planning/ Organizing and Control - Prioritizes and plans work activities; Uses time efficiently.
- Leadership & Decision Making Skills
- Relationship Management Skills - managing partners (where applicable) to obtain best available services and pricing for the Bank

About the Company

Founded in 1991, Commercial Bank International is an award winning full-service commercial and retail bank offering simple and easy-to-understand products and services.

Our aim is to attract, develop and retain the very best people by offering a motivating and inclusive workplace where talent is recognized and developed. At CBI we will give you the opportunities you need to get more from your job. We'll help you grow and progress by acknowledging your talent, and rewarding you well. In return you'll give us your energy, enthusiasm and the drive to deliver results.

That way, we all have a promising future.