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Job description / Role
Senior Project Manager - Central Operations - Dubai
Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.
As a Senior Project Manager, you will be acting as a point of contact for brands and support functions with key focus on compliance of SOP's, Company Policy and sharing best practice. You will be visiting the stores frequently to ensure high operational standards are maintained. You main focus will be on achieving KPIs such as Audit and Customer service in order to improve results in key malls within your area of responsibility.
Specific responsibilities will include:
* Working with brand operators and Loss Prevention to ensure the effective implementation of LP Toolkit action plans with special focus on improving stocktake results in key malls
* Checking compliance of sale and promotion implementation in stores as well as consistent pricing on merchandise, in line with standards set out by the Ministry, Government Relations and Central Marketing Departments
* Regularly visiting the warehouse and working closely with the logistics team to ensure stock flow into the market is monitored while escalating oddments and aged stock to brand teams for immediate allocation to stores
* Ensuring consistent operational cleaning standards and security services are maintained across all stores, restaurants and cafes within AOR
* Monitoring opening and closing timings to ensure all stores, restaurants and cafes within AOR are trading as per mall hours and opening and closing for prayer times
* Focusing on staff retention by ensuring all staff undergo an exit interview while also monitoring leavers and ensuring ePAF processes are adhered to and actioned quickly and effectively
* Monitoring the effective use of MPS (Manpower Planning System) & EAMS (Electronic Attendance Management Solutions) by ensuring all stores use the tool effectively to plan their staff schedules
* Attending weekly operator meeting to ensure best practice is shared between operators and support functions.
Every Sunday morning you will send feedback to line management on current brand performance, relevant local news, market trends, competitor feedback and issues to add to the COM's feedback. Additionally, you will coordinate with brand operators and support functions to that ensure new store openings are opened successfully and on time, and when 5 or more stores are opening in the same mall concurrently, you will conduct monthly meetings with the respective operators and support functions to ensure a smooth and effective opening.
Requirements
* 3-5 years' experience of project management, including managing a team
* Strong communication skills and the ability to set clear direction, motivation, and guidance for stakeholders
* A high degree of self-motivation with a disciplined and pro-active approach
* Must have prior operations background
* A developed management style with a mature and logical approach to problem solving.
Arabic language skills are an advantage.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.