Senior Project Manager - Wholesale Banking Risk & Support

Mackenzie Jones

UAE

Ref: HP279-3465

Job description / Role

Employment: Full Time

- Hire, lead, manage, train and retain a team of Direct Sales Associates towards accomplishing financial and non-financial targets assigned on Bancassurance.
- Make sure satisfactory compliance to guidelines and procedures set by the bank and the 3rd party sourcing vendor.
- Manage internal and external customer anticipations in line with the banks overall Vision & Mission.
- Deal with customer complaints relating to other departments and co-ordinate with the relevant people to ensure as a bank, we commit to serve the customer promptly and professionally
- Lead, Motivate and build a dynamic team of highly skilled Direct Sales Associates who would source Bancassurance Products
- Shape Team awareness of Bank knowledge, Banks services, Bank’s products and Bancassurance
- Promote the banks Vision & Mission in daily job conduct.
- Communicate goals and objectives amongst team and ensure proper task distribution.
- Provide overall guidance and assistance to Team.
- Conduct monthly performance evaluation and identify areas and developments and training requirements.
- Provide Training on the products and also on the job training which includes periodic refreshers to the team and provide continuous feedback on an individual’s and team’s progress and performance
- Ensure that the agents carry the approved literature in adequate numbers which is approved by the marketing and Legal and Compliance Team
- Encourage, recognize and reward high performers
- Ensure that Team members are fully aware of all products provided as Bancassurance, well skilled and developed and are updated on all changes and amendments on product features, procedures and processes.
- Distribute realistic Sales targets among staff and provide support and guidance to achieve them also plan promotional activities to build the brand of simplylife and source business for the same
- Ensure that referrals and potential sales leads are followed up and closed on a regular basis
- Ensure appropriate training for the existing sales force on the bancassurance product.
- Track all the leads provided by the existing DSA, CATS and Branch staff and ensure recording and closure of the same
- Tracking and monitoring of daily sales activities of Team and recording the same in the set reporting standard and format
- Conduct weekly review meeting with the sales team to ensure there is no gap in planned v/s actual numbers set out for the week
- Discuss best practices followed during the week by any particular DSA that would have a positive impact on business
- Act as a role model in illustrating high levels of customer orientation and professionalism
- Educate staff on superior service recovery and assist in resolving internal / external customer issues
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections internally and externally
- Continuously monitor & assess the efficiency of team performance in regards to internal / external customer expectation, service levels, waiting time, service turn around, information exchange and documentation
- Maintain standard level of survey results (NPS and VOC Scores)
- Enforce right segmentation to match customer profile
- Ensure adherence to deadlines and reporting
- Perform occasional duties assigned
- Build general compliance and AML awareness among the team
- Ensure that Banks policies, procedures and guidelines are consistently & strictly followed
- Review and take action on points and recommendations highlighted in Audit reports and Reworks Report
- Ensure all security item registers are properly maintained
- Responsible generally for compliance ,anti-money laundering policies & procedures to include ensuring compliance with current customer KYC requirements and, identifying & prompt raising of suspicious transactions to the AMLCU
- Ensure clean and healthy sourcing without resorting fraudulent practices that are non-compliant
- Ensure that the claw back of the policies post the sale / delivery are at reasonable limits as laid down by the bank

Requirements

- BA / Higher Diploma in Banking or financial related
- A minimum of 4-5 years in a Banking and Insurance industry with exposure to supervisory responsibilities.
- Strong Leadership & Team Building skills
- Strong Selling & Negotiation Skills
- Strong Time Management & Organizational Skills
- Logical Analytical Thinking & Problem Resolution Skills

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.

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Procurement Supervisor salaries in UAE

Average monthly compensation
AED 10,000

Breakdown available for industries, cities and years of experience