Senior Relationship Officer

Job description / Role

Job Purpose: To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and, to generate fee income through the sale of Investment.

- Deliver the budgeted volumes for deposits and sale of Investment Products.
- Increase the Private Banking portfolio by increasing deposits of existing customers and targeting of HNWI not Banking with us;
- Sell the various Islamic Investment Products that are offered by Wealth Management/other Business Units, cross-sell other Islamic Banking Products and Services to Private Banking customers;
- Provide “One Stop” Banking Service to the customers of Private Banking ensuring timely and efficient execution of customers’ requests;
- Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;
- To ensure that there is no loss of customers from Private Banking due to unsatisfactory service on our part;
- To maintain regular contacts with sensitive Private Banking customers either through telephone calls or Personal visits.

Requirements

- Ability to form good relationships with both existing and potential customers.
- Ability to ensure that customer complaints are resolved in a timely and amicable manner by referring the same to the appropriate authority/department and following up till resolution of the complaint.
- Diploma or University Degree; Masters or Certification from an accredited University/Institute is preferred.
- Good knowledge of Investments.
- Commercial Market knowledge
- Relevant Product Knowledge

Computer Skills
- At least 4-5 years’ experience of dealing with HNWI and managing a portfolio.

About the Company

Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.