Senior Sales Executive

Job description / Role

The Role:

- Implements sales action plans related to his/her market areas as outlined in the marketing plan.
- Manages the corporate sales activities of the Local Arabic Accounts and International Accor Key Accounts.
- Manages sales calls, offers follow up and commercial relationships.

Key Deliverables and Responsibilities:

Planning & Organizing

- Responsible for outreach and coordination of items related to the sales operation of the Hotel.
- Responsible for the development and solicitation of established and potential clients.
- Develops and solicit business from the Market to ensure the necessary advance bookings needed for a successful and profitable operation
- Participates in weekly Sales & Marketing, group and conference meetings.
- Maintains the highest standards of professionalism and attitude towards all internal & external guests.

Operations:

- Achieves sales goals as set forth by the Hotel and Sales & Marketing budget.
- Solicits signature for company contracts and other new business.
- Assists in the development and implementation of the Hotel sales / marketing plan to ensure all

Revenue goals will be met and exceeded.

- Attend relevant functions to ensure that the Hotel has the appropriate focus / representation in the market.
- Reporting clients' and guests' feedback.
- Reporting market trends and reactivity to Adagio brand pricing and product judgement.
- Conducts sales calls to specific corporate accounts with group business potential.
- Conducts show arounds to clients relative to the group business segment.
- Effectively manages customer's budget to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
- Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, written communication.
- Maintain close business relationships with existing clients through key sales activities.
- Cultivate and develop new business relationships through key sales activities
- Closely follows up on all business leads within a 24 hour response timeline to clients
- Adapts to client's needs by tailor fitting hotel services to fit client's requests.
- Prepares proposals for qualified leads or inquiries for group business segment over 10 rooms with function as per the requirements
- Finalizes detailed arrangements on both rooms and functions with clients/organizers and prepares the final contract accordingly.
- Traces for confirmations and deposit with clients/organizers in accordance with the guidelines of cut off dates.
- Reviews the contracts of corporate meetings and conventions for cut off dates, special arrangements / requirements committed to clients/organizers.
- Conducts a detail handover to the Senior Sales Manager upon confirmation of group with signed contract and introductory of Senior Sales Manager to the Client

Administration:

- Coordinates various departments' participation in marketing / sales efforts
- Converts inquiries from potential customers to booked business using superior selling/closing skills
- Performs administrative duties such as tracking sales leads and providing reports as per Accor ME Regional Headquarter formats and requirements.
- Prepares quotations and proposals based on clients' requirements.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.

Requirements

Our Values:

Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

We are Heartists®

"Heartist © " describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Adagio & Ibis Styles

We create memorable stories for our guests and fellow Heartists® offering personalized experiences with a Glocalized urban touch.

We discover together and are flexible to our guest's discerning needs.

Trendy, curious, creative and open minded blended with entrepreneurial spirit; our Heartists® bring life into the cluster.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.