Senior Spa Receptionist

Job description / Role

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

Ensure the smooth and efficient operation of the spa reception, reservations and hosting areas, ensuring peak Guest satisfaction, Employee morale and training and efficient use of financial resources at all times.

JOB RESPONSIBILITIES

- Provide administrative support to spa departments as needed.
- Ensure smooth operation of reception, hosting and reservations.
- Supervision of reception (hiring, procedures, accounting).
- Provide spa tours, when needed.
- To attend promotional functions as appropriate.
- Handle special assignments.
- Co-ordinate sales activities when needed.
- Maintain accurate records as required.
- Work with the Spa Director in the formulation of plans for projects and other areas.
- Assist in the administration and implementation of Staff training in aspects of the Spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, facial, etc.).
- Assist in the supervision of all spa departments:
- Salon
- Sales and marketing
- Facility operations
- Maintain inventory and stocking of all reception materials.
- Act as a liaison between spa and internal and external contacts.

ADMINISTRATIVE DUTIES

- Effective scheduling of the reception.
- Monitor and effectively control reception payroll.
- Adherence to Standard Operating Procedures Manual.
- Maintain inventory of supplies for the administration of the spa facility.
- Maintain accurate records as required by provincial regulations.
- Conduct selection interviews for new hires as and when required.
- Conduct weekly/monthly reception departmental communication meeting and to represent facility operations in weekly spa departmental meetings.

HEALTH AND SAFETY

- Follow and ensure that Colleagues adhere to all safety procedures and practices.
- Development of and adherence to reception department emergency procedures/safety manual.
- Ensure all departments adhere to all safety practices of Raffles Spas.

FINANCIAL RESPONSIBILITIES

- Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
- Prepare and present monthly budget reports and to assist in the preparation of annual operational budget.
- Control expenses and payroll.
- Seek the spa's ability to maximise revenues by analysing the day to day bookings, future bookings and coordinating schedules and services with Managers, Supervisors and Spa Front Desk Hosts accordingly.

COLLEAGUE RELATIONS

- Ensure reception department maintains a positive relationship with all departments in the spa and hotel.
- Responsible for all aspects of reception Colleagues i.e. hiring, recognition, progressive corrective action, training etc.
- Responsible for the efficient training of all reception Colleagues in all aspects of job tasks, and to assist in the training and development of new hires and current Personnel.
- Ensure Colleagues have a complete understanding of and adhere to the hotel's policy relating to safety.
- Responsible for all spa departments training in pertinent emergency procedures and ensuring that all departments are well versed in facility operations (cross training).
- Ensure all Colleagues adhere to all hotel standards as stated in the employee handbook.
- Conduct reception department performance appraisals in a timely manner.
- Ensure efficient communication between all departments as relating to the operation of the reception department.

GUEST SERVICE

- Ensure the facility is in peak condition at all times (operations and cleanliness).
- Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

OTHER DUTIES

- Ensure cross training of all Colleagues in reception department and facilitate training in other spa departments.
- Carry out any other duties and responsibilities as assigned.

Requirements

EDUCATION & EXPERIENCE

- University or College degree in related field.
- Basic Accounting.
- Computer literacy in Microsoft Office, Word, Excel.
- Safety oriented First Aid.
- CPR - Basic Rescuer.
- Excellent communication skills, both written and spoken.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.