Senior Techno Functional Analyst

Job description / Role

- Lead new IT initiatives /projects related to CRM and related business functions within the DWTC.
- Configure the Microsoft Applications to meet business requirements and document application set-ups.
- Write business requirement documents for reports, interfaces, data conversions and application extensions.
- Handle support tickets pertaining to CRM modules in Microsoft and related technologies in compliance with support SLA
- Interact with the vendor project team members responsible for developing reports, interfaces, data conversion programs, and application extensions.
- Define testing scenarios and develop test scripts
- Identify functionality gaps and develop solutions to them
- Support business with the execution of test scripts.
- Develop end-user documentation and training materials.
- Deliver end-user training
- Study and document the current and future state business processes and MIS requirements for the entire range of functions related to Sales, Marketing and Billing units within DWTC including opportunities for improvement.
- Prepares functional requirements and specifications for any systems related to the above process areas
- Collaborate with department members to ensure all system design requirements adequately reflect the defined business processes and fully support all components of the functional business requirements.
- Work closely with required department to propose and implement improvements in user interfaces and reporting capabilities, including application version upgrades.
- Collaborate with all departments to ensure all management reporting requirements are defined and supported by the current systems,
- Any other duties as assigned by the line manager \ senior management.
- Implement duties as defined in the DWTC Policies & Procedures.

Requirements

- Bachelor's degree in Computer Science, Information Systems, business administration or equivalent with an in-depth knowledge of the following process areas:
- Sales Force Automation
- Marketing & Service Management
- Order Management and related Accounts Receivable processes
- At least 6 year experience in core areas of CRM (Sales, Service and/or Marketing modules)
- At least 4 year experience in performing in a Business Analyst capacity and mapping business processes
- Experience with Microsoft's Sure-Step Implementation Methodology
- Experience with integration with third party Marketing tools like Eloqua / Marketo / Social CRM would be advantageous
- At least 4 full lifecycle implementations on MS Dynamics CRM (2013, 2015 would be advantageous)
- English: Fluent

About the Company

The Dubai World Trade Centre (DWTC) was built by H.H. Sheikh Rashid bin Saeed al Maktoum, Vice President and Prime Minister of the UAE and ruler of Dubai. DWTC is considered one of Dubai's premier landmark properties and business locations. Today, the complex comprises the original 39-storey office tower, eight exhibition halls, the Dubai International Convention Centre, which can accommodate more than 6,500 delegates in its multipurpose hall when set in auditorium style, a business club, and residential apartments with a leisure club.

The Dubai World Trade Centre has been at the forefront of exhibition organising in the Middle East for more than 20 years. The professional expertise of the DWTC has guaranteed the success of all exhibitions organized by DWTC, in addition to international exhibitions featuring health, oil & gas, food, construction, interior design, fashion, consumer electronics, education and motor vehicles.