Service Account Manager

Job description / Role

Our client, a leading Healthcare Company, is looking for Service Account Managers to sit within their team in Dubai. You will be responsible for the B2B clients where you will manage a specific portfolio of accounts delivering the highest levels of customer service across the board.

Responsibilities:
- Manage a portfolio of products, maintaining and expanding business in line with targets agreed.
- Act as the primary point of contact for intermediaries within their portfolio
- Establish and develop effective relationships by managing a regional portfolio of customers
- Respond to all incoming calls and emails from intermediaries.
- Ensure renewals are completed within the assigned portfolio according to the agreement with the client.
- Detailed account management calls, managing the relationship between the intermediaries
- To deliver and support a robust implementation process based on customer requirements.
- Liaise and co-ordinate with other teams to ensure customer focused action.
- Establish and develop effective relationships by managing a regional portfolio of customers.
- Support other departments accordingly - train and mentor new members of the team
- Participate in client visits in order to promote the service provided.

Requirements

- Minimum 2 – 3 years UAE customer service experience within insurance, healthcare or service industry, call centre preferred
- Bachelors Degree or equivalent, medical field preferred
- DHA and HAAD experience desirable
- Fluent in English - written and spoken, Arabic is preferred
- Experience of managing own portfolio of customers
- Excellent organisational, interpersonal and communication skills
- Strong knowledge in Microsoft Office Applications including Word, Excel and PowerPoint
- Experience of working in a highly pressurised environment

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.