Job closed
Ref: RP506-195
Job description / Role
A superb role for a hard working, Arabic/English speaking individual who would really like to make their mark within a superb multinational Professional Services firm.
The Production Assistant will offer support to the desktop publishing production teams (translations, graphics & print shop), mostly in coordinating the delivery of requested presentation assistance. They will be expected to interact effectively with the wider Operations team, colleagues in other functions across the business, including senior staff members and leadership team.
This role will require a flexible individual who will be available 14 hours a day (8am – 10pm) / 5 days a week, shared between 2 resources - the role will require alternating weekly morning shift / afternoon shift.
Requirements
Responsibilities:
• Monitor ticketing system for incoming job requests and respond to submitted requests.
• Assess submitted requests for type of service, level of service, feasibility of delivery based on guidelines set out by service owners.
• Escalate to, and work with, service owners for complex / one-off requests to ensure correct level/type of service is attached to the request.
• Assign jobs to available resources (internal and external) based on appropriate service type/level and availability of resources to fulfill service within required deadline.
• Follow up and coordinate with available resources to ensure smooth operations and on time delivery of all submitted requests.
• Draft ‘handover status’ materials for the next incoming shift (overlapped afternoon or next morning).
• Follow up with requester for feedback on service provision to assist in continuous process improvement efforts.
• Run periodic reporting to assess platform effectiveness and efficiency.
• Ad hoc projects and tasks as required by the Production Manager.
Requirements:
• A bachelor's degree plus 2 years relevant experience, preferably at a professional services oriented firm.
• Very strong verbal communication skills; bilingual fluency in English and Arabic.
• Advanced level computer skills; Windows, Word, Excel, PowerPoint, Outlook.
• Comfortable with the use of data based systems and report running.
• Organizational skills: ability to handle competing priorities effectively.
• Resourcefulness and high attention to detail.
• Strong service orientation and responsiveness to requests.
• Ability to work cooperatively as a member of a team.
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment.
• Experience working successfully in an international environment preferred.
About the Company
GG Selection is a search partner with an international presence, clients in diverse industries, and a network of talent for all levels of seniority and experience. We’re not limited by industry or geography, and we treat every brief and every client like the individual case it is — never making assumptions or taking anything for granted, and always tailoring our service to the needs we discover.