Job closed
Ref: KP442-717
Job description / Role
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
ROLE DESCRIPTION
- Define, position and manage the delivery of our services: Success plan, Quality assurance, Experts on Demand, Migration across the customer experience portfolio
- Focus on the Middle East Region with strong focus on UAE and KSA
- Responsible for the management and co-ordination of both the customer and partner of assigned engagements to ensure successful service delivery
- Actively participate in high-level workshops and project setup planning with partners/customers for their CX projects
- Support escalations of CX projects and design and deliver a service plan to de-escalate.
- Be the single point of contact for CX services in the region
- Ensuring all service revenue and margin opportunities are maximized
- Pre and post sales involvement in commercial and contractual negotiations
- Working closely with the local Customer Account Management and Channel Management for services and subscriptions
Requirements
Professional Experience:
- Customer facing experience
- Sound experience in a customer relationship process and tooling
- Marketing CRM, Ecommerce / Multichannel knowledge
- 9+ years experience in a sales or delivery role
- Previous experience in a software product or services company
- Willingness to travel regularly in the region
- Experience in working in sales / bid environments
- Sound understanding of technical principles
Required Skills:
- Very good English language skills (verbal & written), Arabic is an added bonus
- Excellent communication skills
- Cultural sensitivity and adaptability
- Calm and focused under pressure
- Achievement orientation, creative thinking and enthusiasm
- Open-minded
- Very good presentation skills
- Strong organizational skills
- Self-motivated, ability to pick up things quickly
- Sound knowledge in all MS Office tools
Mobility:
- Travelling to customer and partner sites within Southern Europe with focus on the middle east region but primarily UAE
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
Successful candidates might be required to undergo a background verification with an external vendor.
About the Company
Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.
Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.
As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.