Service Sales Leader - META (Automation & Sensing Products)

Job description / Role

WTS Energy is seeking to hire Service Sales Leader - META for one of its client who is a reputed manaufacturing company for Automation and sensing products.
Location: Dubai, UAE

Service Sales Leader - META (Automation & Sensing products) will be responsible for but are not limited to the following;

Reporting to the META VP/GM, the Service Leader is responsible for the overall service sales business policies and practices in META for the Service organization. This position will have a P&L accountability that will be derived from premium service contract, break fix, spare parts, and professional services business serving S&PS customers in META. Closely aligns with peer functional Service Directors (Marketing, Service Engineering, and Quality) to define and deliver cost-effective and profitable services. Aligns closely with Regional Sales VP’s, Directors and Channel Sales teams to deliver on revenue and margin objectives through 2-tier distribution, VAR’s, and direct/enterprise accounts. Accountable for customer satisfaction via the delivery of target service levels and the resolution of escalated technical and service issues

Responsibilities:
- Own the strategic direction for the Services businesses within META
- Accurately forecast, and deliver monthly revenue and margin to plan
- Measure and drive improvement to the Key Performance Indicators that affect revenue and margin performance --- performance to contract, bounce rate, service attach rate, contract renewal rates, on time contract renewal, cost per repair, return rate and customer satisfaction indexing
- Partner with Sales and Channel teams to develop business plans and strategies to maximize service attach rates, revenues, and margins
- Support selling efforts through the preparation of bid/RFP responses, service proposals, and pricing approvals
- Partner with Service and Product Marketing organizations to define, refine, and revise service product offerings, positioning, promotions, pricing
- Identify and exploit new areas of potential service revenue and margin and develop course correction actions in event of variances to plan
- Provide leadership to quickly drive resolution of service or technical issues escalated by customers
- Provide business review and timely approval of special pricing exceptions
- Oversee contract sales specialists and service contract renewals team and external partners
- Provide leadership and direction and cost/delivery oversight of 3rd party repair partner management and support team; optimize depot/repair strategy, logistics, costs, policies and performance
- Ensure successful implementation and maintenance of HOS and HSE in depot operations
- Provide leadership and direction to direct reports and their teams: direct reports will consist of regional service managers and 3rd party service leaders

Requirements

- Bachelor’s Degree in Marketing, Business, or Engineering. MBA preferred
- Minimum of 10 years’ experience successfully managing a P&L, with a background gained in a services business management capacity
- Experience leading regional Service and/or Sales teams/operations with proven international skills and awareness of cultural diversity
- Experience in working with and building strong relationships with Sales (both through Direct and Indirect routes to market) is a must.
- Experience in working growing a services business through Distribution, VAR channel partners and Direct Sales personnel is therefore highly desirable

About the Company

WTS Energy is the leading Consultant/Manpower Supply company to the International Oil, Gas an Energy industry. We supply Consultants to the Projects and Operations of our Clients. We also perform Outsourcing Services like Project Recruitment Campaigns and Workforce Management in Oil and Gas regions around the world.

We operate globally with offices in 12 countries, supplying the International Oil, Gas and Energy industry with professional personnel.

We offer hands-on support to our consultants in every region in which they work. We provide the best people to Upstream, Midstream and Downstream projects and operations. We serve our Clients and Consultants based on trust, high ethical standards and consistent quality of service.