Job closed
Ref: LP123-20
Job description / Role
POSITION SUMMARY
The Service Technician diagnoses, troubleshoots, and resolves and repair issues in a timely and cost effective manner and promotes and maintains high level of customer satisfaction with our products and services. The service technician works with clients to maintain a comprehensive and timely solution.
KEY DUTIES & RESPONSIBILITIES
• Manage all on-site repair, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Satisfy customer needs by making appropriate recommendations and briefings about usage preventative maintenance.
• Call the customer for the visiting appointment time.
• Attend the customer service calls, diagnose & repair as per the symptoms cure guidelines.
• Provide basic maintenance care & tips to lengthen the life of customer appliances.
• Prepare of report in the worksheet and obtaining of signature from customer, accomplishment report and to be submitted to the Technical supervisor.
• Prepare of cash collection remittance sheet and submit the cash to supervisor.
• Assist of delivery & installation, project and workshop repair when it is needed.
• Maintain of tools & vehicles being issued by the company.
• Collect and delivery of appliances from the dealers, showrooms or from customer (if any).
• Coordinate with the supervisor for any issue arises while in duty in order to avoid delays of attending service calls.
• Attend any other task given by the supervisor from time to time.
• Participate in product training provided by the company the enhance the knowledge
• Company with MHAO and RTA safety laws while driving the vehicle.
Requirements
KNOWLEDGE, SKILLS, COMPETENCIES
Educational Qualification:
• Completed high school with Technical Diploma
Additional Qualification:
• Certificate in Electronic Repair
Years of Experience:
• 5 years’ experience in house appliances repair and installation
Job Specific Skills:
• High-level ability to test, troubleshoot, service, and repair printers and MFPs.
• Ability to adapt to dynamic work schedules and flexible shifts, Excellent Customer Service, MS Office,Communication and Self-management,
• Must have UAE’S Driver’s License
Key Competencies:
• Communication, Troubleshooting and Problem Solving, Technical, Results Driven, Time Management
About the Company
Mohamed Hareb Al Otaiba was established in 1946 giving it the proud distinction of being one of the oldest diversified business groups in the UAE and the Middle East. At a time when oil was not yet discovered and trading was still the lifeline of the region’s economy, it was the vision of Mohamed Hareb Al Otaiba that saw the birth of one of the first business houses.
Mohamed Hareb Al Otaiba is essentially a trading organization involved in franchises and distribution of various brands and for different product categories. For highly discerning clients whose hallmark is exclusivity, we are proud to introduce ourselves as the official agents, business partners and product dealers of premium brands. At MHAO conducting business with the highest degree of ethical integrity is the job of every employee.