ServiceNow Solution Architect

Job description / Role

Introduction
IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities
IBM's strategy is anchored on hybrid cloud and AI, enabling our clients to transform their IT and business services. ServiceNow is integral and a key part of that strategy, providing the critical integration layer, helping our Clients optimise their IT and business workflows and managing their legacy and cloud services.

IBM is one of the largest ServiceNow Global Elite Partners. We are targeting exponential growth with specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship of choice for valued client outcomes.
We are seeking a ServiceNow Architect to join a fast-growing team of ServiceNow professionals working with our account teams and clients across industries, to advise and build solutions to critical business problems, and to support our revenue growth.

The ServiceNow Architect - Sales will:
- Leverage IBM ServiceNow offerings to support sales campaigns across your market, working closely with ServiceNow account executives within their market
- Develop and grow relationship with IBM business sector and account teams to generate and develop sales opportunities
- Work with IBM sales, solution and commercial teams to define and build applicable proposals through the sales lifecycle with handover to delivery
- Responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients.
- Provide thought leadership, review and advice on the client's ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.
- Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
- Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
- Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
- Support the resolution project challenges on constraints including, risks, time, resources and scope
- Provide expert guidance for best practices related to ServiceNow

Required Technical and Professional Expertise
- 10+ years of IT experience with Proven ServiceNow Product knowledge
- 3-5 years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture.
- Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
- Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature.
- Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience
- Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.
- Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management
- Experience with enterprise level tool migrations
- Experience in software engineering and design architecture
- Excellent Communication skills - ability to communicate at an executive level

Requirements

Preferred Technical and Professional Expertise
- Preferably ITIL v4 certified
- Preferably be TOGAF 9 certified or have a similar enterprise architecture certification
- Strong Agile/DevOps delivery experience
- Should have good knowledge of network/infrastructure/database/asset setup for an organization to be able to assist client using ServiceNow ITOM/ITAM
- Current understanding of best practices regarding system security measures
- Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS for Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, Background scripts etc
- Ambitious individual who can work under their own direction towards agreed targets/goals
- Ability to handle change and be open to it, along with good time management and an ability to work under pressure and to tight deadlines

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.