Shop Manager

Job description / Role

The Store Manager is responsible for overall store operations. In addition to fulfilling the same responsibilities as a Supervisor, the Store Manager is responsible for generating sales, opening/closing procedures of the store, merchandising, inventory control, monitoring the replenishment requests, sales transactions, general housekeeping and maintenance, safeguarding of store assets, and bank deposits. Additionally, the Supervisor/Store Team Leader supports the Store Manager in building a superior team and holds store staff accountable according to personnel policies and procedures.

Position Reports to: BRAND MANAGER
Directly Supervises: SALES ASSOCIATES and STOREKEEPER
Total no. in team for Supervision: 4 (Subjected to change in future)

KEY RESPONSIBILITIES

CUSTOMERS
- Providing the best customer service to all customers in accordance with Company Policy and procedure
- Customer relations.
- Assist customers in inquiries and complaints
- Ensure that each customers receives outstanding Customer Service by providing a customer friendly environment which includes greeting and acknowledging every Customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service.

MERCHANDISE
- Monitoring and co-ordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
- Product reporting and stock control (sold, on hand, availability in the w/house)
- Replacing and organizing garments on the Shop floor and in Stock room
- Monitoring Window dressing, new collection organizing in different shops
- Stock room and Warehouse organization control
- Plan/Coordinate sales promotions activities and prepare or direct workers preparing merchandise displays
- Coordinate sales promotions activities and prepare or direct workers preparing merchandise displays.
- Prepare requisitions to replenish merchandise

CASH MANAGEMENT
- Supervising of daily sales cash, petty cash
- Operating, supervising users on, and troubleshooting the POS system
- Monitoring Banking the daily sales cash with the designated bank and/or with the Accounting Department
- Providing the necessary financial reports to the Shop Manager
- Monitoring Cash flows participate in Annual Budgeting/Sales plans

EMPLOYEE
- Staff Management (supervising, guide and support, motivation, conflict resolution)
- Scheduling hours for all shop retail associates
- Staff control (attendance, punctuality, customer service, Motivation, personal image)
- Training new and develop all shop retail associates
- Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis.
- Plan and assign yearly/monthly goals, tasks and assignments. Assure proper completion through follow-up
- Ensure compliance of established procedures, practices, sales and security from every Employee Manual.
- Assign employees to specific duties to include a daily checklist
- Maintain a weekly Retail training program, assist employees in obtaining new product knowledge
- Encourage, assist, and train employees to become a motivated sales force

ADMINISTRATION
- Formulate/Assist OM pricing policies on merchandising according to requirements for profitability of retail operations
- Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
- Maintain adherence to all Company policies and procedures.
- Management of all office tasks including management of funds and media, receiving, inventory and payroll.
- Any other duties as assigned by Managing Director.
- Maintenance, cleaning and lighting control
- Performing all extra works that might be required for the shop
- Responsible for Company Assets issued
- Lock and secure the store when scheduled
- Maintain operation records and prepare daily transaction records
- Checking &ensuring proper working of light, computer ,phones and cleanliness
- Acknowledgement of the materials received from the warehouse.

QHSE RESPONSIBILITIES
- The Employee is responsible for both their own safety and the safety for others
- Demonstrate a personal commitment to Health, Safety and Environment through safety leadership and behavior

Requirements

Ideal candidate will be female Arabic speaking based in Abu Dhabi.

- A diploma in Business Administration is highly desirable
- Three + years specialty retail apparel Store Manager experience preferred.
- Proven ability to successfully manage all aspects of the store environment.
- Solid hiring, staffing and coaching experience.
- P&L and scheduling exposure and experience.
- Resolve complaints and problems as they arise from customers and employees

SKILL/KNOWLEDGE
- Computer knowledge- MS Office & exposure to CRM Software shall be an added advantage.
- Training Knowledge

PERSONAL QUALITIES
- Strong Leadership Skills
- Customer relation
- Flexibility at all times
- Nice personal image (clothes, hair, make up, etc.)
- Assertiveness

REQUIREMENT FOR FUTURE DEVELOPMENT
- Ability to develop people
- Ability to manage shifting priorities

EMPLOYMENT REGULATIONS /CONTROL
- Employee Manual

Travelling – Not required. Occasional travelling for administrative reasons.

About the Company

Incepted in the late 70's, Ghobash Group has become one of the resilient business conglomerates in UAE. The privately-owned group has expanded to geographies across the Middle East, Asia, Africa and Europe through its diversified business arms.

Focused on growth through value-creation, Ghobash Group has advanced with successful milestones over the years in its business industries: Technology, Chemicals, Engineering, Oil & Gas, Water, Energy, Pharmaceutical, Retail, Trading and Real Estate.

CNS, GCG Office Imaging, Tawazon Chemical, E&I Emirates, GCG Engineering Services, Arabian Ethicals, Ataya Fashion, Prime Hospitality, and Makeen Properties. The Group has also formed Joint Ventures over the years such as Sahara Center sustaining its momentum of successful milestones throughout the years.

Sustainability, innovation, diversification, and ownership are amongst the key values the Group has been practicing for decades. Working with partners, who share the same values, the Group has added value throughout the years through profitable investment opportunities in both the private and public sectors.

In depth experience, combined with a granular knowledge of the regional economy, enables Ghobash Group to identify, and provide access to the best business opportunities across the region.

Committed to diversified growth, Ghobash Group is headquartered in the United Arab Emirates and services through its offices and factories in Saudi Arabia, Oman, India, Iraq, and Africa.

The Group values its people as family and its customers as long term partners. Embracing excellence yet keeping it personal is a key strength of the Group which is a characteristic that has not faded since its inception.

Driving success through its people and partners, with its diverse business arm, Ghobash group aims to continue to grow adding value with every opportunity, every transaction, every employee life, every partner business, every community across varied geographies.

Together we make a difference.