Store Manager (Core Business Hours)

Job description / Role

The Store Manager will ensure the Company Store meets sales plan and service results. Inspires, motivates, supervises and leads a team of 2 Retail Assistants to achieve sales goals. Responsible for overall operation of the store.

Managing day-to-day operations
- Provide consistent leadership in store in order to lead the team in service and sales activities.
- Ensure the safe and secure operation of the store at all times in compliance with Company guidelines.
- Responsible for accuracy of all Point of Sale Transactions made with excellent cash handling accuracy.
- Deliver 100% customer satisfaction at all times, using product knowledge of all brands to assist customer queries.
- Assist team members during busy periods.
- Maintain a clean and customer friendly environment in line with Corporate Sales merchandising guidelines.
- Resolve any issues/complains related to business and reported to Operations Manager.
- Assist in the execution of marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with company guidelines
- Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity to the Operations Manager
- Ensure company standard at all times
- Ensure all items are with correct batch coding and pricing.
- Maximize in-store visual projection and promotional areas (secure additional and best merchandising space where possible).

Team Management
- Ensure all Retail Assistants adhere to all of the procedures in relation to till operations and sales processing and meets the Company’s customer service standards.
- Monitor Retail Assistants performance and ensure the team is coached, developed and motivated in all aspects of the business (Selling/Product Knowledge/Administration/Customer Service etc.) to develop their competencies.
- Conduct Retail Assistants performance appraisal and report to Operations Manager any specific training needs on a fairly and timely manner
- Act as a personal role model to team members through own conduct, appearance and selling skills.
- Ensure all educational information from the Company is used and education initiatives are correctly implemented and followed up.
- Ensure excellent standards of timekeeping and attendance are maintained by the team and problems are followed up and dealt with promptly.
- Communicate information to all team members on a daily and weekly basis as required.

Customer Service
- Gather feedback from customers and forward it to Operations Manager.
- Handle customer complaints.
- Answers queries and obtains information, and follows up all pending matters related to stock, products, events etc.

Sales & Stock Management
- Monitor and report sales performance to the Operations Manager.
- Analyse results with Operations Manager to recognise areas of opportunity and growth that will build and impact overall business.
- Develop and execute in-store activity that will ensure the achievement of sales targets.
- Ensure adequate stock levels across all brands, to be monitored on a weekly basis in accordance with corporate sales service level agreements.
- Ensure all back office processing in relation to stock movements, receipts, adjustments and returns are processed in the correct way.
- Conduct monthly inventory and review ageing, out of stock, over stock, obsolescence and expiry reports.
- Place an order on a timely manner.

Administration / Clerical Task
- End of day banking and reconciliation.
- Prepares and coordinate sales reports in a timely manner.
- Manage and prepares operation/store expenses report.
- Manage and monitor Retail Assistants weekly/monthly schedule.
- Assist in the receiving of merchandise including pricing and verifying orders.

Self-Development
- Attend education seminars to gain Brand philosophy and product knowledge.

Other
- Perform other duties as assigned.
- Conduct new employee induction.
- Lead by example to create an environment that is encouraging, respectful, and motivational and builds team co-operation.
- Apply grooming standard to all personnel as per company policy.

Requirements

- At least 3 years of retail and management experience in related field or environment.
- Experience having managed a retail store, and being in charge of staff.
- Experience with back office processing in relation to stock movements
- Experience conducting inventory
- Knowledge of computer applications such as Microsoft Outlook, Word, Excel and Power Point etc and strong experience of customer service in a retail environment
- Experience with stock checking and stock taking

About the Company

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The Company’s products are sold in over 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, M•A•C, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, AERIN, Marni, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle and GLAMGLOW.