Ref: QP229-258

Job description / Role

Employment: Full Time

Job Summary

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

Accountabilities

Core Responsibilities:
- Supports in delivering the store annual sales targets
- Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
- Conducts store operations audits to ensure compliance with the required store standard operating policies
- Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
- Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
- Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
- Ensures promotions and pricing are accurate and in tune with company standards and policies.
- Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
- Submits daily invoices and sales recap to Finance
- Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
- Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
- Ensures interior and exterior of the store are clean and maintained to company and brand standards
- Directs the team to follow standard operating procedures and store appearance standards
- Carries out the duties of a cashier (as required)

People Management:
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement

Requirements

Educational Qualifications and Certificates
- Bachelor’s degree in any discipline

Experience
- A minimum of 4 - 5 years of relevant experience with at least 3 years in a similar supervisory role in retail operations

Skills

Language skills
- Fluent English (written and spoken)
- Hindi and/or Arabic skills in an added advantage

Additional skills
- Industry expertise
- Product/Category knowledge
- Customer Orientation
- MS Office and Tools

About the Company

Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.

We are proud to be one of the top 10 retailers in the Gulf region with:

  • More than three decades experience managing international brands in local environments
  • A prestigious portfolio of world class brand partners
  • Anchor tenancy in all major GCC shopping malls
  • A proven track record of securing exclusive retail and distributor agreements
  • An experienced management team
  • Strong customer relationships

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Store Supervisor salaries in UAE

Average monthly compensation
AED 6,000

Breakdown available for industries, cities and years of experience