Success Manager

Job description / Role

An exciting opportunity for a Success Manager with the fastest growing consumer and enterprise tech companies in the region.

Our client, an online group who own 2 of UAE’s leading property portals and the number 1 Real Estate CRM in the UAE.

The team is made up of technology experts, graphic designers, creative solution architects, talented marketing and sales professionals and a world-class support team.

The Customer Success Manager role is critical to the long term success of our customers and our company. As a Customer Success Manager you will lead a team to ensure that our new and existing customers are supremely successful with and delighted by our real estate web products. You will be responsible for effectively onboarding new accounts onto our services, spur usage in the early stages and ongoing, and build world-class customer satisfaction. You will work with our accounts proactively to drive adoption, as well as act as the voice of your customers internally.

An excellent communicator and teacher, creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with us. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating that product to the users. If you love working with customers and have thrived in a role like this before, then we want to talk to you!

RESPONSIBILITIES
- Manage all post-sales activity for our customers through strong relationship-building, product knowledge, training, planning and execution
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Conduct on-boarding and refresher trainings for new and existing customers
- Ensure that a plan is in place with each customer for deployment, change management and adoption programs
- Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Partner with Sales and Marketing to develop a plan for making our products a part of each customer’s core business
- Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
- Function as the voice of the customer and provide internal feedback on how we can better serve our customers

Requirements

- Bachelor degree or equivalent required
- 4+ years prior account management or related experience
- Strong communication skills and ability to teach complex concepts in simple terms
- Familiarity with Software-as-a-Service is a plus (e.g. Salesforce, Zendesk)
- Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A real go-getter who takes the initiative to get things done

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions