Restaurant Supervisor

Job description / Role

Responsible in the supervision, management and operation of restaurant from Personnel Management , achieving Customer Satisfaction, achieving Sales and Profitability, and establishing competitive edge in the Food and Beverage industry. Anticipate and meet the needs and desires of the restaurant guests, to maintain the established standard of service, and to adhere to the policies and procedures of the restaurant.

Specific Duties and Responsibilities
• Operating the outlet efficiently within cost control.
• Managing, scheduling and training restaurant staff, monitoring staff performance.
• Maintaining the department in accordance with Health Department standards.
• Ensuring customer satisfaction through application of Restaurant and service standards.
• Take responsibility for the scheduling of work and the appropriate allocation of
• duties to staff and will monitor performance, ensuring restaurant staff have good knowledge of services and products available to customers in order to maximize sales.
• Implement performance standards and measures, ensuring a high standard of staff presentation and that customer care procedures are carried out to a high level.
• Contribute to the control of Restaurant costs and maintain costs within budget guidelines.
• Maintain daily restaurant operations during event days, and assist with catering functions, as assigned; uphold guest service standards.
• Investigate food quality and service complaints.
• Take responsibility for the correct security and safety procedures for cash handling.
• Maintain staff awareness and implement licensing laws and other legal requirements.
• Ensures maintenance and cleanliness of all equipment.
• Ensure all administration procedures are accurately completed and maintain a high standard of personal presentation, punctuality and personal development.
• Greeting with warm smile to the customers once they seated and following up their orders in case any delay happened from staff side.
• Showing high care to the usual customers and making good relationship with them.
• Keep monitoring customers’ calls in case waiters were occupied with others or not available.
• Tracking reservation list.
• Ensuring the inputting of customer details in the system.
• Look after customers’ satisfaction, through checking with them directly during their dining time.
• Help the team to serve foods to tables if it is required.
• Receive and handle complaints from customers and re-act accordingly to cover it and apologize from them in case it is required.
• Bid Farewell customers with wishful visited our place again soon.
• Execute daily meetings with restaurant staff and give directions before starting the work and discussing the related matters of performance and mistakes.
• Communication with back of the House and update regarding food quality and customer’s needs.
• Coordination between Kitchen and Restaurants operation.
• Reporting to Restaurants Manager / Café Manager and determine the difficulties and problems faced during the day and suggestion alternative solutions.
• Keeping Restaurant ID and Environment in orderly manner.
• Monitoring Restaurant Clearing, Employees, Uniform, and Tables order inside restaurant.
• Perform any other duties as directed by Restaurant Manager.

Job Competencies:
• Excellent Communication Skills
• Knowledge in Food & Beverage services
• Attention to details
• Customer Service Oriented
• Interpersonal Communication
• Creativity, Problem Solving and Decision Making
• Coaching and mentoring
• Teambuilding/ Fostering Teamwork
• Planning, Organizing and Controlling
• Specific Attributes:
• Background in Food Operations, F&B Services and Catering services Job Specifications Minimum Requirement

Requirements

• Bachelor's Degree Holder, preferably Hotel and Restaurant Management and Services
• At least 1-2 years relevant work experience in Hotel & Restaurant and Food Services companies.
• Background in Food Operations, F&B Services and Catering services

About the Company

Through our choice of restaurants and cuisine we aim to create an overall experience that allows UAE residents, to “escape their busy and fast track life and stepping into a robust variety of flavors and traditions passed from many generations.