Support Analyst / Oracle Database Administrator

Job description / Role

- Open on need basis 24/7, stand-by and/or on-call support service
- Act as a Customer main contact person from issue entry point to closure
- Respond and manage customer expectations within the agreed service agreement (SLA)
- Evaluate the impact of reported issue in application operations, and recommend appropriate solutions
- Review Test plan, test evidences, patch dependencies before release to customer
- Assist Customer in patch deployment and testing in pre-production/UAT Environment
- Monitor progress of opened issues and provide regular update/follow up to customer and stakeholders
- Prepare reports such as incident report, root cause analysis report and related reports

Requirements

- Minimum of 5 Years experience in Application support
- Strong working experience in Oracle Database and/or MYSQL Database, PL/SQL, and Basic SQL
- Working knowledge of Unix, Windows, Java, NodeJS, Tomcat, Application Server Troubleshooting is an added value
- Strong Problem Solving skills
- Very Collaborative and a good team player
- Strong Analytical and Troubleshooting skills
- Strong Communication skills and listening ability

About the Company

Since 2010, our team has successfully placed some of the world’s finest graduate to mid and C-level talent in organisations across EMEA and APAC, and it all comes down to our niche approach and understanding of the market place, skill sets and trends.

From our offices in Dubai, Riyadh, London and Singapore, we run a sector specific operation. Meaning we specialise in your industry and are able to completely understand your vision, provide market insights and intelligence, and deliver the best talent to fit seamlessly into your operations.