System Administrator - 12 Months Contract - Renewable

Job description / Role

System Administrator - 12 months Contract renewable - Abu Dhabi - Salary negotiable

Provides system administration services to customers and ITD in the areas of operating systems (Window NT, Unix, etc), as assigned. This includes contributing to the planning and design, installation and maintenance and server coordination activities to ensure system security, availability and efficient operating environment. Directs operations personnel in the efficient use of operating systems software and in troubleshooting operating system/ network problems. Participates in the evaluation of new and amended operating systems, as assigned.

Job Holder reports to Infrastructure & Data Center Manager – IT Division.
MAIN RESPONSIBILITIES
- Installs or removes software, using supplied installation instructions and tools; follows agreed standards, agreed plans including where appropriate those for electrical work. Conducts tests of the software affected using supplied test procedures and diagnostic tools. Corrects malfunctions, and documents results in accordance with agreed procedures. Report details of all software items that have been installed and removed so that configuration management records can be updated. Resolve problems and faults concerning the installation software.
- Produces system specifications for medium d and moderately complex systems covering for example: objectives, scope, constraints, hardware, and software environments, main system functions and information flows, data load and implementation strategies. Specifies user/system interfaces, including for example: menus, screen dialogues, inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.
- Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system. Classifies and prioritize unresolved incidents and participates in the problem investigation to discover root causes, and progresses the implementation of necessary remedial action. Ensures that problem’s investigation is fully documented, to facilitate the optimum implementation of remedies.
- Responds to requests for support (making minor system modifications, developing work-around or site-specific enhancements, manipulating data, reconfiguring systems). Monitors progress of requests for support and ensure users and other interested parties are kept informed. Troubleshoots semi routine incidents and escalates more complex incidents to higher level specialists (eg. In case of serious degradation of service level, in case it is necessary to take special action).
- Performs capacity planning for the system life cycle environment. Includes Liaising with developers, users/customers, software engineers and service management to ascertain information relevant to determining capacity requirements, liaising with external suppliers of hardware, networks and software to achieve appropriate levels of understanding of capacity/performance specifications. Optimizes the use of installed monitoring and analysis facilities to achieve accurate and cost effective reporting. Investigates and diagnoses of areas of concern highlighted by service and performance data, proposing action for improvement as applicable
- Installs or removes hardware, using supplied installation instructions and tools; follows agreed standards, agreed plans, including where appropriate those for electrical work. Agrees the timing of the work with those affected, eg users, operations management. Reports details of all hardware items that have been installed and contributes to defining organizations standards of hardware.
- Manages and performs second level hardware support activities. Includes investigating, diagnosing and resolving computer hardware problems for users, testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements. Analyze and document area of business equipments in terms of hardware.
- Monitors application systems, note problems and identify performance trends. Takes corrective action, under advice, to improve performance and to avoid problems arising. Liaises with systems development staff on the development of system enhancements to overcome known problems or further fulfil user requirements. Understands all of the system administrative functions related to the package software implementation (test, development, and production environment). Design and implement backup andrecovery scripts procedures recovery scripts procedures.
- Participates in investigating and modelling business functions and processes and in investigating operational requirements and problems, contributing to improvements in information systems, data management, processes/procedures, organization and equipment, using methodical and consistent techniques. Specifies information flows, processes/procedures and data objects that will meet business requirements.
- Executes and interprets a supplied set of simple test cases using agreed methods and standards. Documents test failures and successes based on pre-determined criteria. Reports test results to supervisor and/or other members of assigned application management team in a clear and concise manner. Develops simple test cases based on detailed requirements documentation
- Contributes to the production of schedules for managing mirror release to live infrastructure. Transcribes data on to the release management database, ensuring accuracy and consistency of data. Attends to simple enquiries on the status of new releases, using the release management database.
- Initiates the procedure for handling detected incidents. Includes recording basic details of the incident covering symptoms, basic diagnostic data, information about the related Configuration Item (CI), etc. Provide effective interface with users, ensuring all diagnostic information is provided for error resolution and incident analysis. Makes initial diagnosis of problems and advises known solutions, where applicable. Provides information on updates, known errors, changes in availability, new facilities etc.
- Identifies potential exposures to application systems critical to the continuity of the Council’s business e.g. single points of failure, lack of effective countermeasures or lack of tested, up-to-date recovery plans. Identifies the need for the creation, testing and maintenance of an information systems disaster recovery plan, to agreed standards and assists in maintaining the continuity of application systems critical to the Council’s existence to a level agreed by ITD.
- Carries out other related or similar duties as assigned by line manager.

EXPECTED TEAM CONTRIBUTION
- Attend regular planning and co-ordination meetings and participates in establishing the required forums and systems through which information can be shared and decisions made
- Advises other members of the system administration team on investigating reported faults and problems
- Provides help and assistance to others as required.
- Contributes to a team-oriented environment and shows flexibility with different viewpoints and styles.
- Shows openness to new ideas and is ready to share knowledge and experience with others.

REPORTING RESPONSIBILITIES
- Update records and prepare statistical summaries or analysis of problem types and categories as directed.
- Prepare and control required documentation, records and reports, including daily activity and status reports, equipment codes and addresses, locations and custodians.
- Maintain reference materials, manuals and schematics for maintenance and repair.

Requirements

- B. Sc. in Computer Science, Business Administration, or equivalent.
- Certification in system operations
- 3-5 years experience in computer operations including operating systems

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.