System Engineer

Job description / Role

Gulf Marketing Group are looking for Senior System Engineers/System Engineers to join our growing IT team.

The role will deal with the below responsibilities:
- Design, implement and maintain Local Area Network computing Infrastructure at all GMG locations. Troubleshoot network problems and perform systems management tasks such as backups, file management, user management and security analysis.
- Prepare and maintain a Disaster Recovery Plan to cover provision of continuous information management services. Ensure than all correct backup/recovery procedures are out in place.
- Implement virus protection measures on the network to protect Company Data and maintain spare hardware to carry out "Hot swaps" during hardware failure.
- Work as part of a team of IST Infrastructure Services 2nd level support for all IT related support requests.
- Provide advanced IT technical troubleshooting and problem solving skills for systems, Servers on various platforms, mostly Windows Operating systems.
- Install and maintain all hardware and software for file servers, mail system, remote access servers and web servers.
- Work with the telecommunications team in investigating and implementing appropriate new technologies.
- Maintain detailed inventories for all networks and software inventory for license compliance.
- Maintain Antivirus Servers, Data Backups retention, Exchange mailboxes and email archiving, Active directory, Patch Management, and Storage capacity Management.
- Provide expertise in a range of business and technical applications.
- Maintain inventory of computer equipment, applications and accessories.
- Maintain the active directory and end-user system access current according to company policies.
- Participate in the configuration and deployment of Symantec Vault Email Archiving Solution, and the maintenance of the system thereafter.
- Administer application security and liaise with Network Administrator.
- Administer software licensing and application support contracts.
- Track and manage the progress of customer support issues from initial capture to resolution using the available tools.
- Develop and maintain a current Knowledge Base of known issues and solutions to fully leverage team experience and best practice.
- Provide guidance, training and leadership to other junior members of the IST Service desk team and external contractors.

Requirements

- Minimum College Diploma in Computer or other IT related subject.
- A minimum of 5 years of previous technical IT work experience with System Administration and Networking roles.
- Microsoft Certified Systems Engineer.
- ITIL V3 Certification
- Advanced knowledge of Windows computer operating systems.
- Advanced knowledge of business applications and databases including MS Office, MS Project, MS Exchange, MS SQL, Oracle, and Citrix.

With a preference on the below:
- Cisco Certified Network Associate
- Previous experience with retail companies is a distinct advantage

About the Company

Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.

We are proud to be one of the top 10 retailers in the Gulf region with:

• More than three decades experience managing international brands in local environments
• A prestigious portfolio of world class brand partners
• Anchor tenancy in all major GCC shopping malls
• A proven track record of securing exclusive retail and distributor agreements
• An experienced management team
• Strong customer relationships