Job closed
Ref: HP048-742
Job description / Role
JOB PURPOSE/MISSION:
* To conduct Customer Due Diligence Risk Review for all EDD/SDD (Risk Based) Individual customers for Retail Clients.
* To ensure quality and timely completion of all activities i.e. report extraction, review on e-BBS, MIS updation, resolution of CDD deficient case referrals.
* To manage communication with customers through letters along with follow ups in line with DOI & Group process note.
* To ensure quality in all Desktop & Triggers Reviews in order to ascertain the facts of the cases & bring it to a satisfactory conclusion in a timely manner & as per timelines prescribed in the DOI.
* To ensure activities are carried out with the maximum efficiency, security & controls & that service is provided to both internal & external customers in accordance with agreed service standards.
* Design and suggest action plans for early closure of service issues & continuous process improvements in order to enhance both processing efficiency and operational controls within CDD Ops-CB.
* Ensure compliance of AML, CDD policies & procedures in accordance with Group and Local Regulatory guidelines.
JOB RESPONSIBILITIES:
* Ensures that quality work performed during performance of Reviews. There is 0% Tolerance.
* Ensure timely review of SDD/EDD cases. 0% tolerance.
* Timely resolution of deficient cases after contacting the customer and coordinating with branch within timelines as per the DOI. Deficient cases should not be 1 % past 60 days except for asset linked cases
* Ensure that E2E MIS is prepared & maintained all time showing current status of all periodic & trigger Reviews & is readily available at any given point; MIS format must be in line with Group MIS requirements. MIS to be shared on daily/quarterly/monthly basis.
* To effectively interact, communicate & engage with all stakeholders i.e. Relationship Manager, Branch Manager, ASU, Banking Ops, GSSC Chennai, Group FCC, AML, BORMs etc to achieve the objectives of the unit.
* Ensure changes in processes are suggested after due discussions with all stakeholders or changes advised through email time to time
* To ensure proper tracking of cases through effective MIS/reconciliation of all EDD/SDD reviews.
* Proactively identifies and report inherent risks associated with CDD Ops Unit and explores ways of minimizing risk.
* Ensures that all stakeholders are updated on the sources of errors and problems (if any), and any outstanding issues which remain outstanding despite efforts so that appropriate action can be taken.
* Ensure that all service standards are maintained by the staff keeping the bank's integrity in mind.
* Ensure to coordinate with relevant users to close all open Detica AOC alerts.
* Perform independent QA for all EDD NTB clients prior to on boarding.
* Perform timely & quality reverts on all TSU referrals.
* Perform timely & quality closure of all CMR alerts generated.
* Perform timely & quality closure of all Central Bank feedback related cases.
* Perform any other activity that comes under the ambit of AML/CDD/Sanctions in RC.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 1st June, 2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Requirements
JOB RESPONSIBILITIES:
* Ensures that quality work performed during performance of Reviews. There is 0% Tolerance.
* Ensure timely review of SDD/EDD cases. 0% tolerance.
* Timely resolution of deficient cases after contacting the customer and coordinating with branch within timelines as per the DOI. Deficient cases should not be 1 % past 60 days except for asset linked cases
* Ensure that E2E MIS is prepared & maintained all time showing current status of all periodic & trigger Reviews & is readily available at any given point; MIS format must be in line with Group MIS requirements. MIS to be shared on daily/quarterly/monthly basis.
* To effectively interact, communicate & engage with all stakeholders i.e. Relationship Manager, Branch Manager, ASU, Banking Ops, GSSC Chennai, Group FCC, AML, BORMs etc to achieve the objectives of the unit.
* Ensure changes in processes are suggested after due discussions with all stakeholders or changes advised through email time to time
* To ensure proper tracking of cases through effective MIS/reconciliation of all EDD/SDD reviews.
* Proactively identifies and report inherent risks associated with CDD Ops Unit and explores ways of minimizing risk.
* Ensures that all stakeholders are updated on the sources of errors and problems (if any), and any outstanding issues which remain outstanding despite efforts so that appropriate action can be taken.
* Ensure that all service standards are maintained by the staff keeping the bank's integrity in mind.
* Ensure to coordinate with relevant users to close all open Detica AOC alerts.
* Perform independent QA for all EDD NTB clients prior to on boarding.
* Perform timely & quality reverts on all TSU referrals.
* Perform timely & quality closure of all CMR alerts generated.
* Perform timely & quality closure of all Central Bank feedback related cases.
* Perform any other activity that comes under the ambit of AML/CDD/Sanctions in RC.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 1st June, 2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.