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Job description / Role
Would you like to work in a dynamic environment? Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
Technical Instructor (Trainer Ace Fx)
Responsibilities:
- Conducts, facilitates and develops technical training courses for either company employees and/or customers and business partners.
- Provides training on new and existing course materials. Selects appropriate training aids needed for course delivery.
- Prepares lesson plans relevant to training material. Acts as a subject matter expert on course material.
- Analyzes course evaluations in order to judge effectiveness of training sessions to implement suggestions for improvements.
- Prioritizes work, works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
- Working knowledge of communication systems or server communications is preferred.
Requirements
- Typically requires 6 + years’ experience and a Bachelor's degree
- Must have industry recognized qualifications and experience (ie: CCIE or equivalent Juniper certification)
- Must be a Technician/Engineer – with min 6 yrs experience
- Training experience is not necessary as long as you have a technical background in networking
- Fluency in English a must.
- Must have experience with networking protocols
- Is Cisco or Juniper certified
- Experience with: ERS 3500/4000/5000/8000, VSP 7000/9000, WLAN 8100 & IDE
- Telecommunications experience a plus
- Excellent verbal and written communication skills
- Travel up to 50% of working time
About the Company
Avaya - Leading the Way to a New Era of Engagement
A new world order has emerged in the old world of communications. People expect mobility and apps and social and cloud. They expect video and chat and flexibility and ease of use. They expect the world at their click. Things the aging telecom infrastructure struggles to deliver.
Avaya is leading the way to a new era. We are the leader in customer and team engagement solutions that increase productivity, improve customer experiences and boost profitability. These solutions are supported by a new and unique fabric-based networking technology that lets you embrace 21st century engagement solutions without overhauling your infrastructure. And our engagement development platform gives you the tools to make it yours: custom applications and environments that work the way you do.
Business is better on Avaya. Let your customer relationships unfold across time and space in one seamless flow. Connect everyone on your workforce to their mission, to each other, and to your customers. Mobile. In the cloud. Effortless.
At Avaya, it's our job to shape the way the world will communicate. To revolutionize how people share information and to design groundbreaking technology that moves businesses forward. We're Futuremakers. Are you a Futuremaker? You might be. Luckily, we have a Futuremaker radar. It lets us detect great minds with the skill sets and experience to make a difference. Whether you want to advance your career, apply your know-how to a new area, or just make the impossible possible, we'll help you achieve your full Futuremaker potential.