Technical Lead - Retail Delivery

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Technical Lead will optimise the business and its operating model for assigned portfolios in line with the Business and IT strategy and forge resilient and trusting relationship with senior business stakeholders including Managing Directors and EIT Directors/GMs to enable valuable contribution to business to be enacted. Lead the business & IT strategy across (projects, service, risk) for the entire line of business & ensure financial competency is achieved across all IT business related activity by managing the IT spend, as well as ensure through governance that the best vendor solutions are adopted.

What you will do
- Work within governance structure (Business & EIT) to govern and prioritize the business IT demand, fully aligned to business strategy and target operating model maturity
- Act as business integration point for IT Service Delivery, SLA agreement, major Service Incident Management and Service Improvement for assigned portfolios
- Build a strong partnership with business leadership and other key stakeholders to become fully integrated in decision-making and driving business strategic priorities
- Collaborate with the relevant tribe leads and chapter leads to facilitate the conceptualization of solutions
- Support development of business cases, operating model changes, solutions, business buy-in; and integrate in planning and budgeting cycles and demand management process
- Work with LOB Director, Tribe resources and Project managers to ensure that assigned projects remain on track
- Ensure business benefit delivery and benefit optimization from demand cycle and actively promote results with the business
- Oversee a lean, skilled and fully engaged team working in a matrix structure; working with matrix leaders to plan and prioritize workloads, set objectives, input into annual appraisals and support individuals to continually improve their performance and results.

Requirements

Required Skills to be successful
- Significant retail experience with experience in leading & managing transformation initiatives
- Very strong communication skills and change management mindset
- Exceptional proven influencing skill at C level, m anaging senior management expectations and concerns
- Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment.

What equips you for the role
- Degree in Computer Science/IT/Engineering/Science, preferably management training (MBA, etc.)
- 10 years IT Experience, having 5-10 [Vertical] Business experience; 2-3 years management experience
- Retail/Automotive/Finance/Treasury/Insurance/Banking/Real Estate business knowledge.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.