Technical Service Manager

Job description / Role

Do you want to ability to print Money? Have you got the ability to train and educate? If this is you.... then....

I have an excellent opportunity with a priority client of HRSource. Based in Dubai it is one of the biggest electronic companies world wide and has a very strong presents in the region dealing in Consumer goods.

This unique opportunity is to come on board and head up a brand new product within the Business Solutions Division

Here are the duties.. are you ready!?

Evaluate/Test new equipment and troubleshoot possible problems.
Conduct high-level demonstrations on the products.

Communication with 3rd party integrated solution products Suppliers on technical queries.

Attend local/overseas training courses to develop/maintain industry knowledge.
Facilitate internal training for colleagues/Distributors/Dealers on request, covering external training courses you may have attended.
Address warranty issues and warranty support.

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves service objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Meets service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
Determines service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming technical specialist groups; benchmarking best practices; analysing information and applications.

Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.

Maximizes operational performance by providing help desk resources and technical advice; resolving problems; disseminating technical information, warnings, and new techniques; detecting and diagnosing network problems.
Data mining of the CRM system to ensure that business objectives are accomplished at optimal level.

Requirements

The ideal candidate should be a strong communicator with the ability to train, educate and resolve issues coherently and enthusiastically. Having worked in a similar field for the past 7 years and prior experience with a principle and /or distributor company is vital. Must hold a bachelors degree

About the Company

Since 2010, our team has successfully placed some of the world’s finest graduate to mid and C-level talent in organisations across EMEA and APAC, and it all comes down to our niche approach and understanding of the market place, skill sets and trends.

From our offices in Dubai, Riyadh, London and Singapore, we run a sector specific operation. Meaning we specialise in your industry and are able to completely understand your vision, provide market insights and intelligence, and deliver the best talent to fit seamlessly into your operations.