Technical Support Manager - Automobile

Job description / Role

In this role, you will provide Technical Support to dealer network working in liaison with the relevant departments of the company.

Main Responsibility
• Attend product planning meetings.
• DISS management – providing technical support via DISS to dealers under consideration of customer satisfaction and cost effectiveness.
• Maintain communication links with the Dealer network regarding Technical Information (via Bulletins, TPIs, campaigns, vehicle faults etc.).
• TPI approval and creation from local TPIs
• Maintain communication with HQs.
• Approval of cost intensive repairs.
• Onsite Technical Support for Dealer including Test drives and Customer Handling.
• Handling of escalated Customer Complaints.
• Organize Technical meetings for dealer staff depending on DISS coaching season.
• Assist in Service clinics as & when required.
• Management of Single Incidents.
• Investigate reports of product faults (Top 10 technical complaints).
• Attend new Model Launch Training, AFT, VTP.
• Organize & distribute Special Tool list for New Models at each launch.
• Cooperate with Regional After Sales Manager to provide technical support where requested.
• Coordinate Flying Technician activities in conjunction with Regional After Sales Manager. (Deputy)
• Monitor, report & analyse missed campaigns and dealer feedback on monthly basis.
• Maintain dealer STLI reporting on monthly basis.
• Provide technical advice for customer care/parts team/warranty team where and when required.

Requirements

For you to be successful for this role, you must possess below attributes:
• Qualified Master Technician.
• 5 years working experience & Product knowledge.
• Previous experience required in a technical role and technical service centre.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.