Technical Writer

Job description / Role

• Develop, write, and maintain detailed documentation for various business processes including, but not limited to, finance, operations, and marketing.
• Create, review, and update Standard Operating Procedures (SOPs) to ensure consistency and adherence to company and regulatory standards.
• Assist operational and internal audit teams during audits by providing necessary documentation and evidence of SOP compliance.
• Create and update process maps to accurately reflect current business procedures.
• Track the status of documentation deliverables and coordinate with relevant departments to ensure timely completion and adherence to quality standards.
• Provide support in digitizing existing and new process documentation as part of the company's digitization efforts.
• Develop and maintain operating manuals, ensuring they are up-to-date and comply with company standards.
• Collaborate with stakeholders from various departments to gather necessary information and understand the processes in-depth.
• Represent our company in client meetings, effectively communicating to build and strengthen client relationships

Salary:
AED 10,000 to 12,000 per month inclusive of fixed allowances.

Requirements

• Bachelor’s degree in Technical Writing, Business, or a related field.
• Proven experience as a Technical Writer, preferably with a focus on business process documentation and Standard Operating Procedures (SOPs).
• In-depth understanding of various business processes across departments.
• Exceptional written and verbal communication skills.
• Proficient in Microsoft Office Suite and familiar with document management systems

About the Company

ECG has a long and successful history in the staffing industry. Founded in 2002, we have now grown to be one of the top commercial staffing companies in the UAE.

ECG is a leading provider of human resource solutions operating from: Dubai (onshore), DIFC and TECOM.Over the years ECG has developed a reputation for identifying top quality candidates for our customers short and long term staffing requirements. We source candidates from all over the world based on our agency partnerships and tap into a global talent pool.

ECG’s contractual staffing solutions are tailored to meet our clients requirements for project staffing, event based hiring and long term hires.Currently we service a broad range of customers from different industries including: financial services, telecoms, diversified industrials amongst others.