Telephone Operator

Job description / Role

- Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Handle phone calls and forward any messages received for the guest.
- Record and give wake-up calls.
- Utilizes correct process and procedure when you handling the confidential guest information
- Take down and relay messages.
- Handle fire-alarm procedure
- Keep abreast of new trends in telephone systems
- Promotes the range of services offered by the hotel to increase sales
- Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs
- Verify telephone equipment rental charges, long distance charges
- If electronic system is down, to record all-chargeable calls and post them on the guest's invoice

Requirements

- Confident, ambitious and self-motivated individual.
- Good knowledge of Windows
- Fluent in the local language; business English
- Excellent communication and organizational skills and a good team player
- Ability to be both proactive and reactive
- Excellent organizations skills and ability to find solutions
- Able to cope with the pressures of a very busy environment

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.