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Telephone Operator – Al Futtaim Motors
Al Futtaim Group
Abu Dhabi, UAE
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.We have an excellent opportunity for someone with good telephone communication skills to be part of our teamÂ in Abu Dhabi.Â
*Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
*Provide excellent customer service as per company policy and procedures
*Resolving customerÂ queriesÂ promptly, within company guidelines, before escalating to higher level if necessary
*Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
*Logging calls (including time, date and caller details)
*Maintain an up to date knowledge ofÂ personnelÂ and procedures
*Offer support to fellow team members where necessary
The ideal candidate will have the following experience:
*Excellent EnglishÂ communication skillsÂ
*Previous Reception/Call Centre/TelephoneÂ Operator experience
*Courteous, polite,Â telephone manner
*Proactive, hardworking, motivated approach
*A good understanding ofÂ IT systems.
*Arabic is highly preferred.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.