Telesales Executive

Job description / Role

The Telesales Executive is responsible for generating leads, winning business and up-selling our services.

The role holder will be part of a small business to business telesales team responsible for calling through a database of current, potential and existing customers to sell our training courses.

The Telesales Executive will be responsible for generating and qualifying leads by calling current, potential and existing customers and booking appointments for the Sales team. They will also be involved with various telemarketing campaigns and promotions.

KEY RESPONSIBILITIES:
- Participate in outbound calling campaigns to generate leads in line with business needs
- Adopt a tenacious but professional approach, acting as an ‘ambassador’ of Rapid Access
- Generate appointments and sales leads for the appropriate operational and sales staff to follow up
- Research, identify and qualify potential customers needs and requirements
- Gather relevant potential customer information over the phone to help prepare the operational and sales staff for appointment so the best possible conversion rates are achieved
- Maintain constant communication with operational and sales staff to ensure smooth transition from lead generation to close
- Use extensive knowledge to keep customers informed of our products and services
- Look for opportunities to up-sell and cross-sell across our entire product portfolio
- Develop and sustain a strong relationship between Rapid Access and our customers
- Deal with all customer queries quickly, efficiently and cost effectively
- Ensure customer service and customer expectations are exceeded

Requirements

- Experience in an outbound cold calling role and generating leads
- Proven record in achieving targets
- Ability to demonstrate effective negotiation skills and deliver convincing arguments in order to book appointments
- Excellent customer service and client management skills
- Ability to build rapport and build relationships over the phone
- Have a confident and articulate phone manner
- Excellent written and verbal English communication skills
- Competence in the Microsoft Office suite including Word, Excel and PowerPoint

DESIRABLE
- Experience in the heavy plant, machinery or construction related industry sector

About the Company

Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe's largest powered access rental company, Lavendon Group plc.

At Rapid, we offer wide range of MEWP's (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications.

• Steel Erection and construction
• Lighting and electromechanical maintenance
• Industrial and building maintenance
• Signage and Events
• Outside Broadcasting
• Telecommunications maintenance
• Facilities Management
• Airport, Ship and Highway Maintenance

As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy 'Your success is ours'.