Ticketing Agent

Job description / Role

Ticketing Agent - Qatar Airways - Dubai


As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Accountabilities:
- Makes and confirms reservations for passengers.
- Arranges routings and calculates fares.
- Issues tickets quoting the correct fare, to reduce passenger complaints and debit notes.
- Control cash flow to ensure that sales reports are closed on time.
- Initiate and promote QR Holiday products to generate revenue.
- Record and process reservations made by phone/fax /email office communicator, telephonic and email queries from agents and QR out stations timeously (24 hours).
- Action group requests and follow through from time of booking to issuing of tickets.
- Handle help desk-assist travel agents with seat confirmations, upgrade/downgrade proposals, meal request and provide quality service to travel agents.
- Performs other related duties, as assigned, to ensure the efficient functioning of the work unit.

Requirements

You will need a Diploma or Associate Degree combined with a minimum of two years of job-related experience. 1 or more years’ experience of customer service in an airline/ travel industry/ hospitality. You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus. A sound understanding of world geography is required along with fluency in English and Arabic (written and oral).

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.