Ticketing Agent

Job description / Role

We are currently seeking a skilled Ticketing Agent with hands-on experience in the UAE and proficiency in the Amadeus Ticketing Platform. If you thrive in a fast-paced environment and possess excellent customer service skills, we invite you to join our team.

Responsibilities:

• Handle ticket bookings, cancellations, and modifications efficiently and accurately.
• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with travel-related concerns.
• Maintain up-to-date knowledge of airline policies, fare rules, and industry regulations.
• Collaborate with airlines, travel agencies, and other stakeholders to ensure smooth ticketing operations.
• Utilize the Amadeus Ticketing Platform to process reservations, issue tickets, and manage passenger information.
• Keep detailed records of transactions, payments, and customer interactions.
• Stay updated on industry trends and technological advancements in ticketing systems and procedures.
• Work collaboratively with team members to achieve departmental goals and targets.

Salary:
AED 3,000 to 5,000 per month inclusive of fixed allowances.

Requirements

Qualifications:

• Minimum of 2 years of experience as a Ticketing Agent in the UAE.
• Proficiency in the Amadeus Ticketing Platform is essential.
• Strong communication skills, both verbal and written, in English
• Excellent customer service and interpersonal skills.
• Attention to detail and ability to work efficiently under pressure.
• Familiarity with airline policies, fare structures, and reservation systems.
• Relevant certification or training in ticketing and reservation systems is a plus.

About the Company

Najma Human Resources and Training Consultancy, is committed to professional service in Human Resource and Training.

Najma, has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations in the Middle East, Eastern Europe and Africa.