Timetabling Operator

Job description / Role

Purpose: To maintain an effective timetabling platform accessible to all users and to liaise with the University in order to ensure provided Timetabling and Exam Scheduling data is accurately recorded and updated as required to meet the university approved changes.

Key Job Responsibilities
- Liaise with University’s representative to receive timetabling data and to ensure such data is readily available to be entered into the timetable system.
- Prepare and schedule semester wise conflict free timetables for the university.
- Participate in all timetabling system training on the use of the software and future updates.
- Respond, in a timely manner, to approved timetabling enquires from University’s representative and student queries, in person, by telephone, by e-mail and in writing.
- Provide and confirm ad-hoc room bookings.
- Planning and assigning room bookings for final exam.
- Support the Timetabling Supervisor to undertake an annual evaluation of operational and process management issues and with planning beyond the annual cycle.
- Assist the Timetabling Supervisor to carry out regular and detail audits of teaching space.
- Contribute to the annual review of system operation and make recommendations to the Timetabling Supervisor to improve system operational performance.
- Understand and adhere to the University and Registry policy and regulations.
- Actively participate in regular timetabling meetings as directed by line manager.
- Preparing Location Reports on a daily, weekly and monthly basis to monitor the usage of classrooms/facilities of the university to the service providers and as well as to the internal staff. Also, provide location, faculty and course report to the client as when requested.
- Daily archiving of SPF File and Location reports.
- Communicate effectively with colleagues and the clients representative.
- Ensure compliance with the Company IMS relevant to the position.

Quality, Health, Safety & Environment Job Responsibilities
- To comply with the organisation’s QHSE policies and procedures at all times.
- To work safely at all times and to report all hazards and incidents to Departmental Managers.
- To actively participate in all QHSE training, programs, audits and inspections when required and, as necessary.
- To exercise a personal duty of care for their own health, safety and welfare and to that of others.
- To lead by example and ensure to protect the environment by conservation of electricity, water and other natural resources, and minimizing generation of waste.
- Participate in company QHSE training, programmes, audits and inspections.

Information Security Responsibilities
- To protect information assets including both electronic and paper based from all threats whether internal, external, accidental or deliberate
- Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties

Knowledge
- Full understanding of the English or Arabic language (oral & written)
- Competent in the use of IT: MS office systems
- Customer and service focused
- Understanding of timetabling software systems

Requirements

Skills:
- Arabic or English as a second language
- Information Monitoring
- Good communication skills, verbal and written
- Good people skills
- Ability to work in a fast paced, high pressure work environment
- Ability to work without supervision
- Initiate actions and take ownership of own workload
- Teamwork
- Ability to learn new systems fast

Experience
- Minimum 2 years’ experience in data entry operations
- Degree Level Education

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.