Training Coordinator

Job description / Role

The Training Coordinator is responsible for the training department and ensure the smooth and effective functioning of training events and special projects

The Training Coordinator will manage, design, develop, coordinate and conduct large or small scale training programs and must assist in evaluating learning events, developing and implementing best practices and administration processes.

Key Accountabilities:

Training
- Map out training plans, design and develop training programs (outsourced or in-house)
- Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc)
- Market available training opportunities to employees and provide necessary information
- Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed
- Use accepted education principles and track new training methods and techniques
- Design and prepare educational aids and materials
- Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs
- Partner with internal stakeholders and liaise with matter experts regarding instructional design
- Maintain updated curriculum database and training records
- Manage and maintain in-house training facilities and equipment

Training Database
- Setup, design, create and maintain training database system records to monitor, track data and assist to analyze training processes and programs.
- Maintain the training catalogue to ensure it is up to date at all times and provides employees with accurate information about the objectives and content of each course.
- Maintain the confidentiality and integrity of information.

Training Administration
- Coordinate class evaluation and associated metrics. Training coordination to include: liaise with trainers; manage material inventory, room and equipment setup, pre-work coordination for participants, class registration, rosters and participant records for classes sponsored by Training Department Coordinate with Training Department members, stakeholders and all third party suppliers on day-to-day Talent and Leadership Development activities, including all correspondence and administration via fax, letter, email, or verbal.
- Maintains all Training Department files including suppliers and proposals.
- Setup regular meetings with vendors and responsible for minutes of meetings.
- Update and maintain the Training curriculum on Tawasul to ensure accurate, relevant information is displayed and produce internal communications to promote Learning and Development activity and advertise course vacancies.
- Provide administrative support (meeting setup, scheduling, design PowerPoint presentations, handle department supplies and catering, room booking and equipment functionality) and maintains Talent and Leadership Development Email Box and answer queries in an appropriate timescale.

Customer Service
- Identify opportunities and recommend methods to improve Training services, work processes and to ensure customer satisfaction and evaluate effectiveness of training by use of training evaluation forms.
- Responsible for administering all correspondence and liaising between Training Team and with stakeholders including with peers, clients and vendors on matters of significant importance on a frequent basis: involves planning and preparation of the communications.

MAFP Literature
- Organize, develop and maintain training manuals, job aids, resource library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
- Evaluates and selects appropriate external instructional materials such as printed modules, visual aids, video or computer tutorials, by continuously monitoring the offerings available from outside vendors.

Training Supplies and Equipment
- Responsible for ordering and maintaining the storage of Training Department supplies.

Training Temps
- Supervise an induction for administration support training for new temporary employees.

Reports
- Design and run monthly, quarterly dashboard, yearly and ad hoc reports from training database, performance management and e-learning systems to capture and analyze training and performance management metrics.
- Compiles and prepare statistical reports for Head of L&D review.

Training Projects
- Provide support in all Training Projects.

E-Learning System
- Provide primary “help desk” technical support system for the system.
- Manage e-learning system.

Training Budget Control:
- Preparing the department’s LPOs and updating Invoice and LPO reconciliation.
- Provide -Head of L&D with regular budget variance reports.
- Updating of supplier invoices and follow-up payments from Accounts department.
- Responsible for ensuring that sufficient numbers of quotes are supplied for issuance of LPO.

Requirements

- BS degree in Education, Training, HR or related field
- Proven working experience in coordinating multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and implementation
- Adequate knowledge of learning management systems and web delivery tools
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern training methods and techniques
- MS Office proficiency
- Advanced organizational skills with the ability to handle multiple assignments
- Strong communication skills

About the Company

Majid Al Futtaim Properties is one of MENAs leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The companys mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the companys malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscats largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirates first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Socit Joseph Khoury & Fils Holding SAL to build Beiruts premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance peoples lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties pioneering standards, prosperous communities and high performance assets.