Zoho Developer

Job description / Role

My client a market leading business setup company is seeking a talented and experienced Zoho Developer to join its dynamic IT team and play a key role in enhancing business processes through the customization and optimization of Zoho applications.

Key Responsibilities:

• Implement, customize, and administer all Zoho applications, with a primary focus on Zoho CRM, Analytics, Sales IQ, and Desk.
• Participate in the complete project and software development lifecycle, including scoping/requirement gathering, system design, end user testing, training assistance, roll-out, and user support.
• Understand business processes and internal team requirements to implement and customize various modules in the relevant Zoho applications.
• Collaborate with external parties to source or communicate information as projects require.
• Create and maintain automation using workflows, custom functions, and widgets.
• Develop and manage user access privileges, homepage dashboard, module and field level customizations.
• Develop and maintain sync integrations between applications in the Zoho platform.
• Work with in-house web developers to resolve any issues related to lead capturing from web forms to CRM fields, either through third-party APIs or coding.
• Investigate and troubleshoot day-to-day issues in leads and opportunities management, contacts, companies, and the overall functionality of Zoho CRM.
• Test changes and solutions in development environments (sandbox) prior to go-live.
• Test fixes to ensure bugs and issues have been resolved.
• Provide general support for all enterprise applications.
• Provide on-site support for ad hoc requests, coding, live chat, lookup, and company module data sync between CRM, Books, and Analytics.
• Work with the Zoho Team to troubleshoot any system errors.
• Create documentation for changes and updates for end users.

Requirements

• A University graduate in Computer Science/IT or equivalent.
• Familiar with the software development lifecycle
• Preferred: Zoho Certified Administrator
• In-depth knowledge of all Zoho One apps, mainly CRM, Analytics, Books, Sales IQ, Desk, Survey, and Campaigns.
• Understand the admin structure and application of Zoho One.
• Deluge scripting, JavaScript, MySQL Queries, jQuery.
• Zoho APIs and integration with third-party applications (e.g., Wordpress, Gravity Forms).
• Ability to create logical workflows, relevant field creation, and data mapping.
• Database management and data management software.
• Basic knowledge in formulas for Zoho Analytics.
• Able to learn new CRM systems and SaaS applications quickly.

We will welcome applications from candidates looking to relocate to Dubai, UAE.

About the Company

A leading consultancy in UAE.