Airport Services Manager

Qatar Airways

Yanbu, Saudi Arabia

Ref: GP388-1480

Job description / Role

Employment: Full Time

Airport Services Manager - Qatar Airways - Yanbu

In this role you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the 5 star on the Ground service promise.

Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.

Requirements

To join our 5 star team in this role you will need a High School leavers certificate or an aviation related management qualification with at least 3 years experience as an airport manager with a major airline.

You will have a minimum of 5 years experience within an airline, customer service environment or GHA operations environment including varying supervisory and management roles. Extensive overall knowledge of all areas of airport operations is required.

Fluency in English is essential with Arabic as an advantage.

Internal candidates require an NOC.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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