Director of Sales

Job description / Role

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

Job Description

Summary of Responsibilities:
Reporting to Group Director of Sales, responsibilities and essential job functions include but are not limited to the following:

- To closely monitor the competition and ensure that the department has a complete understanding of hotel's products.
- Establish good business and social relationships with the industry and participate in activities related to public relations in order to further increase sales leads for department as well as Hotel.
- Monitor revenue and costs of the department and assist in developing strategies to maximize profits and minimize costs in conjunction with the Group Director of Sales.
- Liaise with Group Director of Revenue Management to develop pricing strategies and peak season procedures. Ensure that these are reflected in the monthly parameters.
- Solicit, negotiate, and book new and repeat business through various efforts (blitz, prospect calls, personal sales calls, referrals, site inspection etc.) to maximize revenues.
- Daily observation and monitoring to identify opportunities and acquire competition accounts.
- Manage the conversion of RFPs.
- Prepare weekly, monthly, quarterly and annual reports as required.
- Assist with compilation of competitive intelligence information.
- Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations.
- Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
- Actively participate in prescribed sales training.
- To ensure maximum employee satisfaction. Conduct monthly and annual performance reviews.
- Work effectively with all departments to ensure 100% guest satisfaction.
- Provides warm service and assist guest according to Fairmont Hotels & Resorts Brand and Service Plus standards.
- Adheres to Fairmont Code of Ethics and promotes all the company Health & Safety policies and procedures to ensure a safe work environment.
- Acts in accordance with the standards conforms to the policies and procedures of Fairmont and its values.

Requirements

Qualifications:

- Bachelor Degree, Business School and/or Hotel School Diploma preferred.
- Minimum five-year experience.
- Minimum three years' experience in a luxury Hotel environment.
- Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
- Strong leadership, dynamic personality, results oriented, excellent communication and interpersonal skills.
- Professional presentation and the ability to close a sale.
- Must be able to prioritize, organize, be self-efficient and maintain a positive attitude within a very busy environment
- Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2003 (Excel, PowerPoint and Word, Access) Opera Sales & Catering.
- Proficient in English language (Verbal and written), second language is an asset.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.