Posted
Ref: HP698-14562
Job description / Role
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Job description
This role specializes in Medical Insurance. The primary responsibility will be to foster and maintain strong relationships with brokers, ensuring exceptional service delivery, efficient renewals, high retention rates, and successful conversion of new business. The job holder contributes towards driving Medical revenue growth.
What you will do
- Cultivate and nurture strong, collaborative relationships with brokers, acting as the primary point of contact for all their inquiries, concerns, and needs
- Regularly engage with brokers to understand their business requirements, address any challenges they encounter, and identify opportunities for mutual growth
- Provide prompt and accurate responses to broker inquiries, demonstrating a deep understanding of medical insurance products, policies, and procedures
- Proactively monitor upcoming policy renewals and develop comprehensive renewal strategies in collaboration with brokers
- Conduct timely follow-ups with brokers to ensure smooth renewal processes, addressing any issues or discrepancies that may arise
- Analyze renewal data and trends to identify factors influencing client retention rates
- Implement proactive measures to enhance client satisfaction and loyalty, such as conducting client feedback surveys, organizing client appreciation events, and offering value-added services
- Collaborate with internal teams to address systemic issues impacting client retention and develop solutions to improve overall retention rates
- Actively prospect for new business opportunities within the medical insurance market, leveraging existing broker relationships and networking channels
- Develop compelling proposals and presentations tailored to the specific needs and preferences of prospective clients
- Collaborate with cross-functional teams, including underwriting, marketing, and product development, to execute strategic initiatives aimed at driving business growth
Requirements
Required skills to be successful:
- In-depth knowledge of medical insurance policies, regulations, and industry best practices
- Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
- Strong analytical and problem-solving abilities, with a keen attention to detail and accuracy
- Demonstrated track record of meeting or exceeding sales targets and retention goals
- Proficiency in Microsoft Office
- Ability to work independently with minimal supervision, as well as collaboratively within a team environment
- Flexibility to adapt to changing priorities and work under pressure in a fast-paced, dynamic environment
What equips you for the role:
- Bachelor's degree in business administration, Marketing, Finance, or related field
- A master's degree or professional certification in insurance management is preferred
- Minimum 6 years of experience in Insurance Broker Relations
About Orient Insurance PJSC:
Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.