Bellman

Job description / Role

Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description
The Bellman is responsible for providing exceptional service to guests, ensuring a seamless and personalized experience.

Key Responsibilities:

- Project a friendly and professional image, displaying a willingness to provide personalized services to guests.
- Review all materials concerning daily events, including arrival reports, DBS reports, and guest profiles.
- Escort arriving guests to their villas in the absence of the butlers or junior butler, handling luggage with care and providing in-villa orientation and additional tasks upon request.
- Manage guest villa change requests and luggage transfers.
- Assist departing guests with luggage, transportation requirements, etc.
- Store and retrieve guests' luggage and belongings, ensuring compliance with Raffles standards.
- Maintain resort vehicles in good working condition and cleanliness.
- Contribute to maintaining high standards of cleanliness in the lobby, bell desk, front entrance, and luggage storage area.
- Address guests by their names and remember repeat guests' names.
- Collaborate closely with the Front Office, Chauffeur, Airport Representative, butlers, and the food and beverage team.
- Keep supervisors and managers well-informed about any guest problems, special requests, complaints, etc.
- Drive, maintain, charge, and be responsible for cleaning the golf cars daily. Also, report any maintenance issues to the next shift.
- Operate luggage carts with caution throughout the resort and be responsible for cleaning and polishing them.
- Report Housekeeping and Engineering deficiencies in guest villas and on guest floors or to the direct supervisor also ensuring that the villa doors are closed.
- Respond appropriately to any resort emergency or safety situation.
- Utilize the resort computer system and phone system effectively and ensure using message box for all guest requests.
- Maintain a log of car and Bellman movements, including deliveries, pickups, check-ins, checkouts, and breaks.
- Handle guest luggage deliveries, cakes, flowers, and any other requests given by the reception team, supervisors, or managers related to the guest.
- All Bellmen are to always manage and be present at the bell desk area outside the lobby, and they must not be inside the lobby unless specifically instructed by a manager or supervisor.
- Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests.
- Ensure that all guests' luggage and items are received and delivered promptly and properly upon arrival and departure.
- Maintain communication channels with all departments of the hotel.
- Ready to undertake all roles and functions of the Bellman Team.
- Assist other hotel department functions when the need arises.
- Maintain inventory levels and general upkeep of equipment and operating supplies.
- Uphold personal grooming standards, ensuring discipline and efficiency of duties.
- Training and coordination with supporting departments.
- Intuitively anticipates through observation and interactions guests' needs and wants and orchestrates unique experiences.
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
- Performs any duties and special projects as requested by management, whether in your own department or any other department in the hotel.

Requirements

Qualifications
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Prior experience in a Forbes-rated hotel preferred
- Service-focused personality is essential

Additional Information
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.