Waiter / Waitress

Job description / Role

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as The Palace of the Secret Garden. With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Summary of Responsibilities:

- Ensure correct uniform standards are followed at all times.
- Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
- Maintain a thorough knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including stemware used and appropriates garnishes.
- Anticipate and service of guests' requirements at all times
- Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager's instructions
- Ensure service stations are constantly cleared & re-stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus and explanations for all menu items as well as specials of the day.
- Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
- To report all accidents or guest complaint immediately to a manager.
- Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards
- To respond properly in any hotel emergency or safety situation.
- To breakdown any buffets, displays or side stations when needed
- Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage
- Handle cash and credit card procedures according to the guidelines of the accounting department
- Identify potential problems and ask for assistance before breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

Requirements

Qualifications

- Have completed secondary school education
- Exceptional communication and interpersonal skills.
- Hospitality related Degree or Diploma
- Minimum of 1-2 years' experience as a waiter/waitress in a five star hotel
- Willingness to work during peak hours, including nights, weekends, and holidays.
- Advanced levels of Business English
- Excellent food & beverage knowledge
- The ability to work well under pressure
- Excellent attention to detail
- Experienced in Fire & Life safety systems

Additional Information

- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.