DaaS Product Manager

Job description / Role

Role Purpose:

As a Global Product Manager, you will provide E2E global product lifecycle management for one of our DaaS products, working closely with local in-country Product Managers to ensure your product(s) are fully relevant and integrated into Vodafone Local Markets (Operating Companies). The role holder will have E2E accountability for their product area acting in the capacity as the 'mini-CEO' on a global scale.
This highly visible role requires proven experience working effectively with a wide range of senior stakeholders across Marketing, Commercial & Operations, Group Technology as well as the Product Management, GTM and Finance teams in key OpCo markets.

This role is accountable for developing and managing the Vodafone Business Managed Devices (VBMD) Product to leverage across markets and will enable growth in SME and supporting business segments. This is a critical product to support Vodafone's Device as a Service strategy.

Specific Focus on:
- Ensure VBMD is a competitive and market leading Device as a Service Product.
- Work with markets to rollout and enhance the product, capturing key requirements for local success and ensuring an effective market engagement process is in place.
- Drive an end-to-end customer journey with automated solution, simplicity, digital experiences for an excellent customer experience that gives Vodafone differentiation.
- Relationship management with strategic partners in the solution and OEMs involved.
- Business case creation with realistic assumptions & phasing to deliver successful in-year delivery and future growth. Focus on efficient cost base to ensure markets can benefit from a scale product.
- Market demand is interlocked, traceable, realistic, and updated through the development cycle - with an understood risk profile.
- Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone's leadership position and market share.
- Support is provided for customer and sales opportunities with regard to your associated product/s and how it/they will address customer needs.
- Revenue, profit, customer satisfaction and performance targets are delivered working with the virtual team.

Key Accountabilities and Decision Ownership:
- Define the 18-month roadmap in line with global business and commercial priorities.
- Full ownership and accountability for the business commercials, P&L and revenue growth roadmap
- Capture and translate global customer needs into clear product capabilities and features or to optimize existing products.
- Focus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainability.
- Create and maintain global product roadmap, ensuring alignment with Local Product Managers. Ensure local market requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fenced.
- Overseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time and to quality, working with their respective Technology Product Lead
- Acts as 'chief publicist' for their product to ensure all Local Market Readiness and launch requirements are consistent, scalable, and aligned through Local Product Managers and relevant teams (incl. marketing, commercial, sales etc.).
- Identifying/working with product partners and determining how they will support the creation of new products.
- Owns product pricing strategy & reference pricing, establishing suitable product differentiation to support markets.

Key Accountabilities and Decision Ownership:
- Define the 18-month roadmap in line with global business and commercial priorities.
- Full ownership and accountability for the business commercials, P&L and revenue growth roadmap
- Capture and translate global customer needs into clear product capabilities and features or to optimize existing products.
- Focus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainability.
- Create and maintain global product roadmap, ensuring alignment with Local Product Managers. Ensure local market requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fenced.
- Overseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time and to quality, working with their respective Technology Product Lead
- Acts as 'chief publicist' for their product to ensure all Local Market Readiness and launch requirements are consistent, scalable, and aligned through Local Product Managers and relevant teams (incl. marketing, commercial, sales etc.).
- Identifying/working with product partners and determining how they will support the creation of new products.
- Owns product pricing strategy & reference pricing, establishing suitable product differentiation to support markets.

Requirements

Core Competencies, Knowledge, and Experience:
- +5 years of experience
- Requires particular focus on customers at a global level whilst appreciating any local nuances. Able to manage and understand global customer trends.
- SAFe Agile knowledge, B2B experience, SME and SOHO markets
- Natural ability to lead on behalf of their product on a global scale.
- Drives senior functional stakeholders to align with their product strategy and requirements. Highly proficient at managing global strategy and commercial requirements for a global product/s.
- Requires ability to manage P&L and commercials globally for their product.
- Excellent product knowledge particularly at a global level. Able to spot global product and technology trends.
- Good understanding of key enabling product technologies
- Engages local stakeholders regularly on all aspects of their product and includes their feedback in the key PLCM phases.
- Background in DaaS, Devices, Mobility products is beneficial, with a history of thought leadership and driving transformational improvement.
- Excellent interpersonal skills and strength in collaborative working and customer focus.
- Appropriate product lifecycle management experience, and the ability to triage across a product and segment mix, ensuring issues are resolved and plans stay on-track.
- Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver and service etc. across.
- Appropriate experience in leading and motivating virtual teams and the ability to maintain the right balance between tactical and strategic activity to remain on-top of our game and ahead of our competition.

Must Have Technical / Professional Qualifications:
- Graduate, with minimum of the relevant bachelor's degree

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.