Night Receptionist

Job description / Role

Company Description

Job Description

- Keeping hotel financial records in order
- Processes invoices, transactions, room charges, refunds, and prepares checkout bills
- Monitors and checks accounting ledger
- Verifying that all accounts are balanced and supported by documentation
- Audits financial statement accounts such as receivables and revenues
- Posts room taxes and charges
- Processes discounts and vouchers
- Tracks room availability and occupancy
- Prepares daily reports and summary cash balance
- Checking guests in and out of the hotel.
- Handling/Responding to guests' needs, requests, and complaints.
- Answering the phone and making reservations.
- Summarizing each night's operations, and listing any follow-up tasks for management.
- Following End of Day Procedures.

Requirements

Qualifications

- Minimum 2 years of bookkeeping and front desk experience
- Opera System expert
- Proficient in MS Office, PMS, and CRM software
- Outstanding verbal and written communication skills
- Detail-oriented and strong organizational skills
- Strong interpersonal skills
- High school diploma or equivalent; Associate or Bachelor's degree in Hotel Management or related field is a plus
- Past experience in customer service or hospitality is a plus.
- Analytical mind, with strong attention to detail and an affinity for numbers.
- Good organizational and time-management skills.
- Self-motivated, proactive work ethic.
- Strong aptitude for customer service.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.