Customer Focused Management

Experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships which will help your organisation and your customers in the future. You will get lots of hands-on participation; finding out the true value of customer loyalty and how your customers will benefit from a successful customer experience with you. Discover what your current situation is and discover skills that will help you make your business profitable. You will get an in-depth interpretation of customer personality styles in order to benefit both your customers and your business Expected Outcomes This course is an excellent opportunity for you to gain a thorough understanding of your customer experience. Putting you in the position of your customer, you will find out the true meaning of customer relationships; matching sounds and emotions to better support your customers in the future. You can expect to find out how to make the most of customer feedback and complaints for you to create a relationship based on mutual respect, trust and loyalty. You will gain all of the intelligence you need to create an excellent relationship with every customer that comes into contact with you and your business.

Supervisors, Team leaders, Head of departments

Certificate of Completion

Content Look “outside the window” and think “outside of the box”

Understand your Customers’ Journey and explore how you fit into their story

Different styles of a Customer Fundamentals of loyalty 'Be part of your

Customer's story' to start building the relationship New customers vs existing customers

Vision and Values of a Customer Focused Organisation

Importance of 'Care' in a Customer Focused Organisation

Empathy and Emotional intelligence of a Customer Focused Leader

A Leader is as good as the team that supports them

Empower your team

The Roles and Responsibilities of a Customer-focused Manager

360 feedback should never stop at 180

Deming’s Fourteen Points of Total Quality Management and TQ Manager Train your team to be ready for your customers

Develop and Implement Effective Training

The Impact of Stress on Individual and Team Performance

The Building Blocks of a High-performance

Team Work under pressure

Importance of Internal customers

Building Teamwork with Respect, Support and Recognition

Coach and mentor, motivate and inspire

Setting SMART Objectives to Improve Customer Satisfaction

Operational challenges

Communication skills

Loyalty through communication

Listen to customer feedback and appreciate the power of complaints

A dynamic and forward-thinking boutique consultancy, we provide executive staffing, bespoke learning solutions and consultancy services to the private and public sectors.

Greek for ‘the two of us’, our name Diomas embodies the belief that ‘two minds are better than one’. This is exactly what we represent in all of our projects; collaborative engagement to maximum effect. We apply this philosophy in everything we do; ensuring our clients receive the best possible service.

It’s more than just the two of us though. We believe that there’s nothing more powerful than the combination of your organisation and our collaborative thinking – the two of us working closely together. Collaboration with you enables us to define the best possible outcomes for your business. Which is why we’re incredibly proud of the results that our valued clients are enjoying.