This master class which is designed for commissioners and providers who are responsible for the quality assurance of incident investigation reports aims to improve the quality and consistency of RCA investigations by providing guidance on common challenges to those who are responsible for monitoring and feedback.

This interactive and practical course will commence with an overview of Root Cause Analysis. The common mistakes that investigators make will be explored in detail.

Delegates will use the lessons learnt throughout the course to constructively critique the reports. There will also be a session on amending local policies and procedures to prevent these mistakes from happening in the first place.

Clinical managers Medical heads of departments Surgical and procedural team leaders Directors of patient safety Patient safety officers Front line clinicians who provide care and services to patients Many more

Course Schedule typically runs for 5 Days with the instructor. In addition, the instructor will be available post course for any additional queries.

A series of structured approaches to get you thinking different about improvements and how to generate new ideas.

Learn about this brilliant, yet simple root cause analysis technique to help with your problem solving.

Training Key Takeaways

Understand legislative requirements for RCA.

Understand the purpose of root cause analysis (RCA).

Understand when to undertake an RCA based on understanding of special and common cause variation.

Have a practical understanding of the steps of the RCA process.

Develop skills in conducting staff interviews to identify the sources of process failure.

Be able to develop recommendations which can be implemented to improve care processes.

Have developed sufficient knowledge in order to actively participate and contribute to an RCA team, if lead by an experienced practitioner.

KPM offers you a wide portfolio of Learning, Coaching and Networking solutions to suit your budget and specific needs.

“KPM” denotes Key Performance Management which is directed towards the strategic goals of any organisation and few sets of key skills.Our aim is to upgrade and set those key skills that are result oriented and bring organizational excellence by all means.In KPM we provide tailor made practical in-house, open house training programs, conferences and exhibitions solutions with latest industrial & technological trend in today’s competitive business landscape.

Designing, developing and delivering world class networking platform like conferences and tailor-made academic learning programs across all industry sectors including Banking & Finance, Oil & Gas, IT & Mobility, Power & Mining, Leadership & Management are the main USP’s of KPM.