See other courses from Institute of Knowledge and Leadership
UAE, Dubai
Dates flexible (5 days)
Professional Training Course
Yes (Details)
English
Course Overview
The certified manager of quality/organizational excellence is a professional who is responsible of leading all the initiatives related to process improvement and has a focus on variety of services and industrial settings. He/she is the one who leads the teams, facilitates the efforts, monitor customer/supplier relations, assists strategic planning and deployment issues and enables to develop effective measurement systems.
The certified manager of quality/organizational excellence also motivates the staff, evaluate financial issues, manage projects and human resources.
Who should take this course
- Quality Managers
- Individuals looking to achieve ASQ certification
Accreditation
IKL Certificate
Course content
Leadership
- Organizational structures
- Leadership challenges
- Teams and team processes
- ASQ code of ethics
Strategic Plan Development and Deployment
- Strategic planning models
- Business environment analysis
- Deployment of strategic plan
Management Elements and Methods
- Management skills and abilities
- Communication skills
- Project management
- Quality systems
- Quality models and theories
Quality Management Tools
- Tools for problem solving
- Process management
- Measurement: assessment and metrics
Customer-Focused Organizations
- Customer segmentation
- Customer relationship management
Supply Chain Management
- Selection of suppliers
- Supplier communications
- Supplier performance
- Supplier improvement
- Supplier certification, partnerships, and alliances
- Supplier logistics and material acceptance
Training and Development
- Training plans
- Training needs analysis
- Development and delivery of training materials
- Effectiveness and evaluation of training
About Course Provider
Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.
The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.