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Caring for the Customers
UAE, Dubai
Dates flexible (2 days)
Professional Training Course
Yes (Details)
English
Special prices available
Course Overview
Customer care is a critical component in order to achieve success in the business. Each contact the clients have with the business is an open door for the individual to improve their reputation with them and improve the probability of further deals. What is the best approach to tend to your clients? How caring for your customer can go from average to exceptional? The course is particularly intended to build up the members\' abilities and practices to offer the best customer care.
Who should take this course
The Caring for the Customer course is designed for all the members that are part of the organization from top management to lower staff. Caring for any of the customers is considered the core responsibility of the organization as well as its people.
Accreditation
IKL Certificate
Course content
- Module 1: To understand the significance of customers
- Module 2: To categorize who are the customers
- External customers
- Internal customers
- Module 3: To learn what caring for the customer is
- Explaining what caring for customer is
- The 3 pillars of customer satisfaction
- Module 4: To manage the customer satisfaction
- The role played by the managers while caring for the customers
- The human factor in the customer service
- Implementing the customer care
- Concluding remarks
About Course Provider
Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.
The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.
