Location
UAE, Dubai - Dusit Thani Hotel, Dubai
Dates
29 Apr - 03 May 2018 (5 days)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$5,495

Special prices available

Course Overview

Operations management is an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

Who should take this course

This course is not only for Operations Managers or Factory Managers who run operations; all managers in all sectors run some form of operation. For example:

  • Managers in Finance Departments responsible for invoice processing and other financial transactions
  • HR Managers involved in the recruitment process and if applicable, for the management of processes
  • This course is also designed for senior managers, middle managers, first line managers and supervisors in all sectors of the economy

Accreditation

Informa Certificate of Completion

Course content

Benefits of Attending

  • Explain the purpose of operations management and how to align operations management strategies with the organisation's strategy (Operational Excellence)
  • Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence)
  • Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
  • Describe a number of approaches to improve the effectiveness of the human resource (Performance Excellence)
  • Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)

About Course Provider

Informa Middle East, formerly known as IIR Middle East, has over two decades of regional experience in organising and managing all types of business events. This means that when you attend one of our conferences or training courses you are getting only top quality.

Businesses face many challenges in the 21st century. Dynamic markets and increasing competition require companies to stay one step ahead if they want to succeed. We can help better prepare you for these challenges. Through our diverse range of seminars, conferences and events, we give you the advantage you need by providing you with the latest industry knowledge, business information and training. This allows you and your employees to keep ahead of the game.