Complaints Management

Does your organisation encourage customer complaints? Do you make it easy for customers to register a complaint? If the answer to either of these questions is 'no' then you may be missing a significant opportunity to improve your business. Evidence suggests that most complaining customer who have their complaint resolved to their satisfaction are likely to do business with you again! This means that effective management of customer complaints offers a strategic opportunity to enhance your reputation and further develop your business. In order to do so you need to create the right culture, develop an effective complaints handling process and become a learning organisation, accepting that a complaint is a gift of feedback on your performance.

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Completion.

Pricing excludes 5% VAT, which will be charged where applicable

This course is highly recommended for all executives, senior managers and others in all sectors of the economy that have a need to lead and embed a service excellence culture in their organisation:

• Relevant industries include: Healthcare, Government Services/Ministry, Hospitality, Airlines/Travel, Retail, Insurance, IT & technical support, Legal customer services such as Paralegals, Call centers, Automobile management staff, Contact center/ call center management, Help desk, Data services, and Online customer support.

Certificate of Completion

This short, practical course, will help you to develop an organisational competency to manage complaints successfully.

Informa Middle East, formerly known as IIR Middle East, has over two decades of regional experience in organising and managing all types of business events. This means that when you attend one of our conferences or training courses you are getting only top quality.

Businesses face many challenges in the 21st century. Dynamic markets and increasing competition require companies to stay one step ahead if they want to succeed. We can help better prepare you for these challenges. Through our diverse range of seminars, conferences and events, we give you the advantage you need by providing you with the latest industry knowledge, business information and training. This allows you and your employees to keep ahead of the game.